20Bet Casino - general discussion (page 9)

I just moved your other post here so we don't miss out on each other's response.

Sounds like it has been only a couple of day, counting the weekend, I'd say it needs a few more working days. 🤷‍♀️

Never spent more than hundred euro on this website They will freeze your games when you are winning they will blocked you you can’t login when you have a good day , I have 100 videos of one game have I played with them anyone is interested in I am on stream life every night five different website they play this is the worst one I ever see never hit a big and I play Big

If you feel that our complaint team could be of any help here and you have some proof of the activities you describe, do not hesitate to let us know, please. We are always glad to help.

Only the manager there is a good man Meti his name is Callum he will help you to start their customer support it’s horrible

I'm sorry if it's really like that, support is very important in casinos and they are one of the first things that have to leave a good impression. 

If you have any problems about the casino taking your money unfairly or anything like that, you can contact us and we will try to help, as Romi announced. 

However, I would say that if you don't have any money here, it's not worth depositing with your experience. 😥

Hello, good evening, I FEEL LIKE I'M BEING SCAMMED, HELP ME.

I present my case:

Last Sunday I deposited 3000 euros and they deducted them from my bank immediately, that is, the income is taken away from you immediately, but the problem comes with the withdrawals, it turned out that on Sunday I got 5 combined bets that together amounted to 24,000 euros Well, I am trying to withdraw 20,000 and they tell me that the withdrawals are pending, it is Friday, 5 days have passed and they always tell me the same thing that my withdrawals are being verified, I feel very frustrated, and when I have posted on the internet that there is more people have happened to him... I almost started crying...

I feel lost and I don't know what I can do or who can help me... I am a very active user, I constantly make income, but my surprise has been that now that I have received money it seems that they are ignoring me...

Hello. I am really sorry about this delay of your withdrawal at this casino. Just please keep in mind that there is no need to spread the posts all over the forum.🙏

I saw your complaint where Tomas explained to you that we usually give casinos 14 full days to process the payment before we can intervene.

Is your account fully verified at this casino, and have you had any successful withdrawals there before?

Please let us know about any updates regarding this issue.

No worries at all, that's alright.

Sometimes there can be a delay with the payments, especially if the casino is overloaded with requests. Other times, they could even be understaffed. So please try to be more patient, and hopefully you will receive your withdrawal as you have received many others before, as you said.

Please keep us updated.

I do get your meaning here and just hope that everything will be solved soon. 🤞

Just let us know about any news, please.

Hello, good evening, I wanted to ask if anyone had problems withdrawing funds at 20bet, I am from Argentina.

Hello, I have moved your post under the casino and you can read what all the players went through here. I'm sure you won't be the only one. 

Anyway, what is the issue with your withdrawal, can you please tell me a bit more ? How long have you been waiting and do you have a verified casino account ? 

I am a player from China. It is my first time withdrawing money on 20bet and I was asked to verify various documents. I also cooperated with the submission and there were no problems. Now, I am not allowed to withdraw 2500 RMB. I have not made a profit yet, and my deposit is already that much. Now they are telling me to wait for the finance department to process it. They are asking how long it will take and there is no response. Is there anything I can do to help

Help me thanks

I have also encountered this situation where various authentication queues are waiting for processing

Hello there!

I am glad you came here to ask for help and advice, but it can be difficult to tell when something is worth trying when we are missing important details. For that reason, I would like to ask you a few questions to help me understand the situation we are in.

Have you played any games thus far, or are you trying to take out the same amount of money that you deposited earlier, if that makes sense?

Is your account currently fully verified and does not require any further verification?

Please let me know when you submitted the withdrawal request and if you chose to use the same payment method as when you made the deposit.

I know this may sound extremely inquisitive, but I hope you understand that the more information we gather, the better recommendations we will be able to make.

Will be here.

Hi I'm trying to open a complaint about this casino but I'm not succeeding. They don't pay, they always ask for more documents that they never finish. How do I open a complaint , this casino is only good for losing if you want to win look for another . Thank you

Hello,

can you provide a quick recap of what documents you have presented thus far, which were rejected, and for what reason? It's not like I want to intervene much, but we could definitely use more detail. Do not forget to mention since when you have been trying to withdraw the money, please. This is frankly quite imperative, as long as we allow casinos 14 full days to verify players. I imagine this is a difficult situation, yet as has been proven to us, - best resolved by cooperation.

Complaint instructions are at your disposal here 👈

If I may do whatever they ask and focus on getting the money out, there will be plenty of time for discussions with their support or feedback once I get paid.

How does that sound to you?

Hello, I have been betting on 20bet for a while. I have to say that 3 months ago I won 20,000 and at first they gave me problems. I had to send photos of my card and bank account, but in the end they paid me everything, so the page is reliable.

Hi, I'm very happy to hear that and congratulations on such a nice win. It occurs to me that it could be due to verification and therefore until you pass it all successfully, it is not possible to withdraw. But I see that you finally made it and everything turned out well. How long did it take you to withdraw everything ?

Hello, I have a problem with withdrawing the prize of 23,000kc, they keep writing the same thing and no answer, he sent all the documents for verification and anyway, can anyone give me advice or do you have the same problem or file a class action?