1Red Casino - general discussion (page 3)

Außer das sich im Chat nur entschuldigt wird und man keinen Einfluß hat zwecks Auszahlungsdauer:

We appreciate your patience as our team reviews your withdrawal request. Regrettably, we are unable to provide an exact timeline as all cashout requests are processed in the order they are received. The duration of this process is contingent upon the current workload of our finance department. We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

😕

Update:

I received my payout today

Thanks @1red Casino.

Perfect, so in the end it was worth the wait and I would say it wasn't long at all. 🎉😎😊

Sometimes you just have to be a little patient and everything will work out. I suppose you'll stay with the casino since you said they've paid up so far, am I right ? 

cannot withdraw from 1RED casino no matter how many statements, proof of payments you submit they always find a reason to reject your paperwork

Hello, did the casino also tell you the reason why your documents are rejected ? Are you sending everything in the correct format and do your documents contain what the casino requires them to have ? How long has the verification process and your situation been going on ? 

Let me know please.

Hello, I have the same problem with red1, can you help me?

Hi, same problem as who please ? Could you describe your situation because several players wrote here before you. Is it about withdrawing money or something else ? 

I will wait for your reply. 

When I first registered there, I accidentally made 1-2 payments from my partner's card. That was about a year ago, if not longer, and since then I've only made payments from my card, and not a small amount. Now I have a sum that I want to withdraw. The VIP manager said he would tell the finance department to make an exception. I've been waiting for 2 days and the VIP manager told me that it's been processed for 2 days and that seems very strange to me. They keep getting in touch but nothing happens. I'm asking for help. Regards

Hello, and thanks for the details. I imagine this uncertainty is hard to bear. On the other hand, it has been just a few days, if I'm not missing something. Some payments take 5 or more days, depending on preferred payment options. In my opinion, you should try to calm down and ask the manager whether you can get a transaction number. Is it worth trying out?

Hello, my money was transferred over, everything worked, only a few amounts could not be transferred to my credit card, can you perhaps help me with this? LG

Good!

From a general perspective, waiting seemed to work, so I would keep waiting. Did you ask for support regarding these missing amounts?

As you can see, the casino is capable of paying, hence, we are more likely talking about delay. The casino has to sort it out, I think.

Ask them and get back to us, please.

Withdrawals get rejected for no reason

Hey, can you please tell me a bit more about your situation ? How long have you been waiting for your money ? Did you need to verify your account or not yet ? Did you play with any bonus ? 

I will wait for your answer.

Caution!!!

While you are playing, a bonus is activated which you have to wager 40 times and at the end everything you win is deducted from your gaming account.

I received a bonus (200 euros) that I didn't ask for. It was then activated automatically and I had to wager it 40x (8000 euros). In the end I had over 3000 euros but after it was wagered almost 3000 euros were taken away from my account.

In my opinion this is fraud and theft.

I won't play here anymore and can only advise everyone against it.

i have problem with sports betting get money but i cantget money they are cam be carefull

Hello, in this case I would think about lodging a complaint if you received a bonus that you did not ask for and could not be removed somehow and you lost your winnings because of it. It doesn't seem normal to me. 

Anyway, was it your first time playing in a casino ? I'm wondering if there was a bonus you couldn't have marked as welcome and that's why you got it. 

Feel free to let me know, and if you'd like to start a complaint, you can find the link here. 

Hey, you mean at this casino ? I see you mentioned something similar in another thread, so I want to make sure if you are talking about a problem in one casino or several. 

Unfortunately, as far as sports betting is concerned, we can't help you with that, because we don't have experts or a branch. 

However, if you are interested I can post some links where we can perhaps help you. 

I will wait for your reply. 

Waiting for a withdrawal as a KYC verified customer for over 15 days now with no clear reason.

Hi, I see that your complaint has also moved to the next stage and Mirka will now contact the casino to explain what is going on. 

There is not much you can do in this situation as you don't have a clear reason why this is happening and you keep getting the same answer. 

Is this your first withdrawal or have you had any successes before ? 

The messages I have gotten differ from being forwarded to the senior manager, additional security checks, additional review due substantial amount, and a whole variety of reasons but I’m none the wiser unfortunately after more then 2 weeks and 70+ emails back and forth.

Also, no past withdrawals done by me.