I wish you a wonderful evening from the Baltic coast... Somehow this all sounds familiar to me, I still have over €1000 on the clock at 1Red... Exactly the same excuses!!! There isn't even a reason given as to why the pictures and documents failed the alleged verification... It's just strange that I have now been able to verify myself at 2 other gaming halls with exactly these pictures...
Strange enough, i got verified the 20th within 30 minutes.
altough im waiting for the 16th day today now for withdrawal.
totally unacceptable
And cancel the pending withdrawal from my side, ofcouse, can be in any given time.
I only tried to verify my account there when I wanted to withdraw... There were at least 2 weeks between my deposit and the first attempt to withdraw... Then I asked support for help... But the only answer I got was that I should upload more documents and that processing would take about an hour... I deleted all the documents several times and uploaded them again... ID card front/back, driver's license front/back, 4 or 5 different bills and the bank statement on which the deposit is visible... It's been ages now... But the current status is still processing (I think the clock stopped where the 1 hour is read)... In my opinion, the support is also made up of bots...
I recognize myself in what you say.
Too bad it has to be this way. The site itself looks promising and actually offers everything I am looking for. Unfortunately, because of the way they treat customers and not paying out credits, I do not recommend anyone to play here. I have been around for a while and am well aware of possible reasons why 1Red would not pay out, this is not an issue for me. This is simply an amount honestly won with my own money and it does not suit them to treat me in this way.
The messages I have gotten differ from being forwarded to the senior manager, additional security checks, additional review due substantial amount, and a whole variety of reasons but I’m none the wiser unfortunately after more then 2 weeks and 70+ emails back and forth.
Also, no past withdrawals done by me.
Your frustration is really understandable here, but hopefully your complaint will move forward soon and we'll find out what is really going on.
Surely not a good start at this casino, right?
I wish you a wonderful evening from the Baltic coast... Somehow this all sounds familiar to me, I still have over €1000 on the clock at 1Red... Exactly the same excuses!!! There isn't even a reason given as to why the pictures and documents failed the alleged verification... It's just strange that I have now been able to verify myself at 2 other gaming halls with exactly these pictures...
Sorry you have to go through all this as well.
Have you checked if the documents you provided were in the right format and quality, though? This is often a reason why the casino doesn't accept them, to tell you the truth.
How long are you waiting for the verification process to be done?
If you need help from our complaint team, just let us know and we will look into your case, for sure.
Hi Romi,
I posted my reply in my complaint thread. I was not sure if this was the right space.
Long story short, they aknowledge their failures and notice that no breach or mistake was done on my end of their policy.
Maintaining a bit skeptical after about 100 e-mails back and forth with them…
Hey, I posted my reply here.
Let's just keep this conversation in one thread, please. I'll let you choose which one would be better for you, ok? 😉
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