1Red Casino - general discussion (page 4)

I wish you a wonderful evening from the Baltic coast... Somehow this all sounds familiar to me, I still have over €1000 on the clock at 1Red... Exactly the same excuses!!! There isn't even a reason given as to why the pictures and documents failed the alleged verification... It's just strange that I have now been able to verify myself at 2 other gaming halls with exactly these pictures...

Strange enough, i got verified the 20th within 30 minutes.

altough im waiting for the 16th day today now for withdrawal.

totally unacceptable

And cancel the pending withdrawal from my side, ofcouse, can be in any given time.

I only tried to verify my account there when I wanted to withdraw... There were at least 2 weeks between my deposit and the first attempt to withdraw... Then I asked support for help... But the only answer I got was that I should upload more documents and that processing would take about an hour... I deleted all the documents several times and uploaded them again... ID card front/back, driver's license front/back, 4 or 5 different bills and the bank statement on which the deposit is visible... It's been ages now... But the current status is still processing (I think the clock stopped where the 1 hour is read)... In my opinion, the support is also made up of bots...

I recognize myself in what you say.

Too bad it has to be this way. The site itself looks promising and actually offers everything I am looking for. Unfortunately, because of the way they treat customers and not paying out credits, I do not recommend anyone to play here. I have been around for a while and am well aware of possible reasons why 1Red would not pay out, this is not an issue for me. This is simply an amount honestly won with my own money and it does not suit them to treat me in this way.

Your frustration is really understandable here, but hopefully your complaint will move forward soon and we'll find out what is really going on.

Surely not a good start at this casino, right?

Sorry you have to go through all this as well.

Have you checked if the documents you provided were in the right format and quality, though? This is often a reason why the casino doesn't accept them, to tell you the truth.

How long are you waiting for the verification process to be done?

If you need help from our complaint team, just let us know and we will look into your case, for sure.

Hi Romi,

I posted my reply in my complaint thread. I was not sure if this was the right space.

Long story short, they aknowledge their failures and notice that no breach or mistake was done on my end of their policy.

Maintaining a bit skeptical after about 100 e-mails back and forth with them…

Hey, I posted my reply here.

Let's just keep this conversation in one thread, please. I'll let you choose which one would be better for you, ok? 😉

is Anyone getting any funds/withdrawels from 1red recently?

im waiting over 6 days and noticing on trust pilot some have waited over 3 weeks and nothing.

i am fully verified and put in a complaint on here.

Hello, we give casinos 14 days as you may have seen from the complaint. Of course, have you been in contact with the casino or have they not said anything to you about the week's wait so far? Have you had a successful withdrawal here before or is this the first time?

I have a problem with this casino,I had a win of 33 thousands euro,I deposited raw money and I never used bonuses,my account was fully verified with all requested documents and I was able to widrawal 5000 euro ,short after this when I wanted to widrawal second time the casino blocked my account and confiscated my remaining funds without a clear explanation or proofs that I did something wrong.

They refuse any communication with h me on all they're channels.

Hey, that's uncomfortable. In this case, I probably wouldn't wait at all and file a complaint because it shouldn't happen. Especially when you've been paid money and then had your account blocked for no reason. That's not very logical. 

So have you thought about this possibility?

Unfortunately I can't post any complain here ,I always get an error,for 2 weeks I'm trying and no success .

Hello,

I'm sorry for the inconveniences; kindly send the description via email to complaint@casino.guru

My colleagues will help you set up the complaint.

Yes, all my withdrawal requests are processed within 6-12 hours, so from my side no issues. Not that I deposit and win huge amounts of money but still.

Interesting because they approved 5000 euro widrawal from my 33 k balance and quickly after they blocked my account with approximately 27 thousands euro left without any real explanations or proofs against me.

So now nobody answers anymore from the casino.

For more than 2 weeks nobody helps me with the issue.

That is very strange. To me it seems a good casino that just pay the funds. But as I mentioned, I only got paid small wins, nothing to compare with your win. So I definitely will not deposit a lot and win maybe a lot and risk that they dont pay me like you experience. And I hope you will get your money back and that your complaint will have effect.

I tell you from my own experience,they have the power to block you're account at any time .

Be aware