1GoodBet Casino - general discussion

If you want to discuss anything related to 1GoodBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I opened a complaint about this casino which you guys have always deleted. Please address this complaint as the casino ignored my self-exclusion requests for a week.

I have attached some evidence to the complaint. This provider does not seem to me to be particularly serious.

Hello, your complaint is waiting to be reviewed. What do you mean by "which you guys have always deleted", please?

Dear Anonymized134, we are sorry you had a negative experience with 1good.bet.

Nevertheless, we would like to emphasize that we are doing everything to help our players fight against gambling addiction. We offer two options to choose from; SELF-EXCLUSION - blockage of an account for a definite period with a possibility to return only after the chosen amount of time and COOLING OFF period of 7 days, or PERMANENT DELETION - deleting the account without a possibility to return nor unblock yourself after 14day of initiation of the deletion. If you need to unblock your account, the players can email us at info@1good.bet.

Moreover, 1good.bet prioritizes legal guidelines and assists its players to follow those, much more significantly than other websites. Hence, our casino, unlike most other online casinos, has added an essential section of "Responsible Gaming" right on top of the website. This has been done to ensure our players have access to the options, and they can regulate it in their profile themself very quickly and without guidance. Additionally, so they do not miss a chance to get acquainted with all the guidelines, contact information of the government officials eligible to guide through gambling addiction professionally. Not to mention that our 24/7 customer support is there to assist anytime and has guided you towards DELETING/ SELF-EXCLUDING yourself; however, you preferred to ask them to CLOSE and RE-OPEN your account constantly, of which we have evidence.

Nonetheless, we are thankful for your feedback, and it will help us develop strict strategies against gambling addiction

Thank you for your reaction. It seems you are an official casino representative. If so, would be so kind and contact me via radka@casino.guru email, using your official casino email, so I can change your account to casino rep., please?

Unfortunately, this casino seems to have problems with every withdrawal. My Swift withdrawals of €5,000 have still not arrived after 10 working days. The provider does not respond to any email and does not respect my request for a €10 deposit limit. Even my astropay payout of just €500 has not been processed. The chat immediately ends any contact from me. I don't think that's serious. I just want to receive my money. I was allowed to lose an incredible amount, but now the provider does not react at all to payouts. I hope that 1good did it at all. Please help me Casinoguru and take care of the complaint.

It's a shame, because I thought the provider was serious and enjoyed playing there.

I also have a question, why don't you remove all the bad casinos from casinoguru? so people wouldn't hear about them anymore, that should be the first

Because we intend to keep providing the world's biggest source of information about online casinos 🙂 as the web states.

Furthermore, how can we protect and discourage people from playing in bad casinos if we hide all those bad casinos? We want all the see that some casinos are good - worth trying and some are bad and dishonest - worth ignoring.

Casinos can apparently improve their ratings so why hide anything?

I just want to worn all who want to open account in this casino!!! Just don’t…my story is simple: I play i win some money and it’s time to withdrawal my money..first account verification: it’s took them 5 dyas to verify my account!! But in the end they verified my account..now the withdrawal: I request a withdrawal request via Swift ( bank transfer) on my withdrawal application I put all the information they request even a my home address for what reason I don’t know but anyway..after 48 hours I received a mail that my withdrawal request is denied..because my home address was wrong!! On the withdrawal application I didn’t even write my address it was automatically there from my account..i talked with support and they tell me that financial team will process my withdrawal manually and i need to send email to info@1good.bet and i did..the live support give me confirmation that they received my mail and they promised me that my withdrawal will be processed within 48 hours!! Right now am waiting more than 72 hours..live support don’t know what is going on just they said the relevant department working on your case..and you will get your money soon as possible!! I send 1-2 emails to info..but no response.. i have all our conversation i can send a print screens ..and i will send you a photo from my account info where you can see my home address and print screen from my withdrawal application ..so just for all to se that nothing was with my home address..but they denied my withdrawal anyway ( they need some reason to denied my withdrawal!! And of course the reason for all of this is to make you angry to play and to lose your money !! I don’t see any other reason!!

Hello,

I'm sorry that this casino is unable to solve such a problem more quickly, but I can understand that the financial department needs to be sure that the problem is only caused by some autofill feature or that this is just a mundane problem not.

Anyway, I deleted those PrintScreens because anybody could see your full name and address - this is very very dangerous. Kindly paste that personal information only via complaint where we can hide it from the public.

I hope you understand.

yes a understand why you delete my attachments!! But what I don’t understand is how they can do that!! Am talking to support every day and they lie to me every day..they telling me that yes your withdrawal is processed!!! Or it will be processed today…and the worst thing is the money are still in my account..that’s mean a can play them any time( I can lose them) I that’s the point to 1 good.bet..they jerking me off every day to make me mad and to lose my money so they don’t pay.. after thay said that they gonna processed my withdrawal manually after 5 days of waiting i open a eZeewallet i try to withdraw my money via eZeewallet.. i request the withdrawal i put the money amount to be pay and there was no option to put my eZeewallet number or a mail..so I press next hoping that it will bring me to other site where a can put my information about my eZeewallet but it didn’t..just stay in the same page and say that my request is accepted!!?? Than I talked to support and they tell me that i sold not attempt to make an another withdrawal request because my withdrawal is processed manually!!! And the eZeewallet attempt is pending and money are still on my account..like a said i can lose them any time..( but I will not) am not playing there any more until they pay my money..i will send you some attachments to see how I been lied every day from support..and they even telling my that my withdrawal is processed by financial department..but how is possible my withdrawal to be processed when the money are still on my account and I can play with them!!??..

Dear Guru casino quick update!! Just now I noticed that the withdrawal request via eZeewallet was approved!!!! And like a said when a was making my withdrawal request there was not an option to put any information about my eZeewallet!!! And now my withdrawal is approved and the money are gone from my account!!!! I check my eZeewallet but I didn’t receive any money…of course i didn’t recive the money..because i didn’t put any information about my eZeewallet..there was no option..how is that possible..where they send my money!!!

Hello there,

I updated your complaint so Nick can see this progress too. Well, I'm far from guessing in this case, I have no answer I can provide.

Me ..Nick want to close my complaint..but I explain to him that I didn’t recive any money!!! Because am not sure what is going on with this casino!!

Hello,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂.

I can see that Nick is working on it, honestly, I do not think that he was going to close the complaint, I informed him yesterday and got the impression, that he knows that your issue is not solved yet.

ininf Nick that i have received my money..so he can close my complaint!!! I received my money after 10 days struggling!! I still don’t recommend the 1Goodbet ..and i delete my account whit them!! Actually i put self exclusion for 100 years…so if am alive by that time..i will play !!😀😀 anyway thanks for the help !!

Thank you for your notice, I'm happy you got the money after all. 🙂 I guess that you made a good thing with the self-exclusion. 👍

Hi, I am sorry for your experience. You might share it also with other players via our user review here, what do you think? Thank you

If I understand correctly, your deposit is missing for more than 7 days, right?

Well, I guess you should contact your game provider - the method you used for the deposit- and explain what happened. The casino has to do the same with their payment provider, if the deposit is still missing, however, be prepared that it will take some time to investigate what went wrong.

Hello, I verified my account at 1goodbet immediately after registering and also received a confirmation email. I have now requested a payout for the first time on 01/30/2023. There are 289 euros in my account, I have requested a payout of 189 euros. After 3 days nothing happened I went live chat and asked when my payout will finally be processed. They said I should be patient. Hours later I couldn't log in anymore and it says "My account is banned". No emails in this regard and the live chat cannot help either.

I hope my problem can be solved here. That looks anything but serious.