1GoodBet Casino - The player's withdrawal is delayed.

Hello Kokoska15,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1GoodBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My account was verified one week ago!! Like this when I try to verify my account there was a option to send : drivers license, id, or a passport..i send them my drivers license..together with the selfie..after 48 hours I received a mail that they need a international id or a passport!!! I don’t understand why but any way I send them all what they ask!! And I waited additional 48 hours..but my account was verified..but the real struggle began with my withdrawal..as you can see on my complaint i explain what is going on!! I can explain again if necessary!! I spoke to live support everyday about my withdrawal!!! And every day or am been lied from live support!!! Or am been ignored!! And I have a proof i have the print screen!! I send a email to financial team but no reply!!

Dear Kokoska15,

When exactly was the payment approved? Did you ever use eZeeWallet to deposit into the casino?

I didn’t receive my payout!!! I just explain on the forum that after 5 dyas of waiting I open a eZeewallet account and I try to withdrawl my money via eZeewallet!!! When a made my request there was no option to put my eZeewallet information..and yesterday i noticed that my withdrawal is approved…but where they gonna send the money!!??? Since I didn’t have any option to put my eZeewallet account info!!???? And I didn’t receive any money!!! So don’t close my complaint!!

Nick sorry I put wrong reply!! The payment was approved yesterday!!! And i been told from the live support that the financial team is not working on weekends!!! And i don’t know did they approved my withdrawal via manually swift ( bank transfer) or via eZeewallet wich i didn’t have any option to put my eZeewallet information!!! And I deposit via bank transfer !!!

hi Nick!! You can close my complaint!! They transfer my money manually via Swift ..so today after 10 days struggling to get my money I finally received my money!!!

Thank you Kokoska15 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick