This is truly an unpleasant situation and you've made a good step by submitting the complaint. I'd love to prove some reasonable explanation, but it seems that even the casino has not given you any clue that something was actually wrong. Is this correct? 🤔Let the complaint proceed further, I'd say that the team will ask the casino eventually, seems inevitable to me.
Hello, yes the casino cannot tell me why my account is blocked. My account is verified, I hadn't claimed a bonus, everything went correctly. I'm still waiting for an answer from 1good.bet.
Bonuses are often reasons for blocked accounts and breached terms and conditions. If you didn't claim any bonus, then it really remains a mystery. I hope the casino will be willing to cooperate and we'll manage to find out what happened.
Dear Casino Guru team and AK1982888,
We will give a brief insight into the details for transparency, however we would like to take this case to the complaint resolution center and discuss more confidential details.
We are aware of the situation with the player, who has been a customer of 1GoodBet since 28.07.2022 and made a single deposite of 10 EUR on 31.07.2022. The player has been informed that his account was suspended as our compliance team is monitoring this specific case. We are investigating the connection of the player to the table tennis association of Germany, since the player was betting in similar patterns in the leagues where we are informed that the player used to participate or participates as a representative/player.
We would like to drag the attention of players, that we are very transparent and reasonable with each case and compliant. We have no intention of not paying out the righteous winnings of any player, and this has been proved by the amount of payouts that the casino has done. There is a reason why we have to monitor the activity of specific players.
We are looking forward to providing more details in the private compliant section.
Best Regards,
1GoodBet Team
Hello, I play table tennis as a hobby and not professionally. Everyone has a hobby, one plays football, another plays tennis and the other table tennis. Want to ban any player who bets on sports they play as a hobby? I was never informed that my account was blocked, I could always bet normally. They don't want to pay out correct winnings because they are a rogue casino. That is her problem.
I am now being portrayed as a professional by 1good.bet. That's a lie. I play sports as a hobby and I bet for fun. I only made bets between 5 and 15 euros. no more money Now the casino won't pay me my winnings. I've never experienced anything like this.
You have to be very careful with this provider. If you play football in a sports club as a hobby and then bet on the Bundesliga, 1goodbet will also block your account and claim that you have a connection to football. To me, these are the biggest scammers. A very small casino which blocks the account of a correct customer for a ridiculous amount of 289 euros. You can check my betting history. I have only ever bet small amounts up to a maximum of 15 euros.
What will happen to my account now that I have 289 euros on it. will i get my money You are welcome to investigate my connection to table tennis. You will see that I play the sport in an amateur league as a hobby and bet small amounts for fun just like any normal person bets small amounts in soccer.
Dear Casino Guru team and AK1982888,
We will give a brief insight into the details for transparency, however we would like to take this case to the complaint resolution center and discuss more confidential details.
We are aware of the situation with the player, who has been a customer of 1GoodBet since 28.07.2022 and made a single deposite of 10 EUR on 31.07.2022. The player has been informed that his account was suspended as our compliance team is monitoring this specific case. We are investigating the connection of the player to the table tennis association of Germany, since the player was betting in similar patterns in the leagues where we are informed that the player used to participate or participates as a representative/player.
We would like to drag the attention of players, that we are very transparent and reasonable with each case and compliant. We have no intention of not paying out the righteous winnings of any player, and this has been proved by the amount of payouts that the casino has done. There is a reason why we have to monitor the activity of specific players.
We are looking forward to providing more details in the private compliant section.
Best Regards,
1GoodBet Team
Hello, and thank you for this update - I informed the complaint team about this post to help the complaint process a bit.
What will happen to my account now that I have 289 euros on it. will i get my money You are welcome to investigate my connection to table tennis. You will see that I play the sport in an amateur league as a hobby and bet small amounts for fun just like any normal person bets small amounts in soccer.
Hello AK1982888,
Try to stay calm. The complaint team is informed about the issue and will do its best to clarify the matter.
As you can see the casino representative responds even here, I would take that as a good sign for the complaints' development.
I think the casino's problem is that I only deposited 10 euros. And I only got 289 euros with 10 euros. But I also lost a lot of bets. I played there for a total of six months, always small amounts of 5 euros or a maximum of 15 euros. The casino is now trying other means not to pay me my money by blocking my account. To date I have not received a single email from them regarding this matter and the chat is not responding to me. I find it sad that a small casino suspects fraud or something similar for a small sum like 289 euros. If someone deposits only 10 euros then they play at the casino mainly for fun. I hope I will get my money.
I understand your feelings. Be assured that Nick will take care of the proper explanation in the complaint.
The casino claims to be transparent, and it makes me confident that we will be provided with evidence declaring the issue. I see that as a good starting point to clear things out.
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1GOOD BET CASINO
They advertise and lure people with 250 free spins after registering. Then you register and then the horror begins this action code doesn't work at all, you get that right away when testing, before you register. Then you go to the page and you find another code with 250 free spins that is displayed twice so that people don't overlook it. Then you take this code and register and after registering, this code happens to not work either. Then you chat with the gentleman and he twists the facts like you didn't type the code in when registering and that it's no problem and I'll get a new code. How nice these people are but you think d
Until you type in the code, then you will be randomly forwarded to a deposit because the code only works if you make a deposit so they lure people with false promises that's incredible if there are problems with the free spins then I don't even want to know how the payout is. Then I asked in chat that they close my account, they send me an email with 100 free spins no deposit on another game.
And the fine print says the no deposit free spins don't work.
Don't give this casino at all serious I wouldn't even give it one star.
Hello there.
I just wanted to add a note about this bonus, we seem it is intentionally dangerous to unaware players, hence we added a warning:
"We strongly recommend that you do not claim this bonus unless you are completely certain of how it works and what is required. It is very likely that you will not be able to withdraw real money from the use of this bonus. Initially, you will be given a free spins bonus and the winnings of this must then be wagered 30x after making a deposit. However, only 25% of any money won during the game will be credited to your real money balance. The remaining 75% is added to the bonus balance. This results in a very large wagering requirement, and if your real money balance is depleted, you will have to make further deposits to continue the wagering. Please read the terms and conditions very carefully."
Just mind it doesn't have the same merit as your experience. Are you sure the casino made that on purpose?
Any chance there was some other problem instead?
I also had very bad experiences with this casino, but only used the sports betting section. Oddly enough, it has now been completely removed. There are so many casinos, try to play somewhere else where you will be treated fairly and get your money without any problems.
Can't continue playing with my free spin winnings first deposit 50 € ????
I also had very bad experiences with this casino, but only used the sports betting section. Oddly enough, it has now been completely removed. There are so many casinos, try to play somewhere else where you will be treated fairly and get your money without any problems.
Well, I'd love to say something comforting, yet have nothing on my mind now. Sometimes, it's better to move on...
Can't continue playing with my free spin winnings first deposit 50 € ????
Hey.
I believe you should ask a chat or support. Since we do not have access to your gaming history no way we can provide a certain explanation just like that.
Share what you learn, please.
more than a month ago, after completing the bonus rollover where my bonus balance was incorrectly converted to real balance, I had 480 euros, with a deposit of 200 euros, and it was converted to 150 euros! Since then I've been trying to get my money back, I always get in touch through the chat and they tell me that it's still being analyzed.
It's been analyzed for over a month? Very unpleasant, still I guess no one can speed up the process outside the casino.🤔
Submitting a complaint is a possibility, even though it may possibly also delay the whole process since we would like to receive a further explanation from the casino. So, on the contrary, I'm keen to think you should wait a bit.
Has the casino given you any deadline?
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