The player's withdrawal is delayed for less than a week. The casino replied and stated that the player's account was under investigation regarding their connection to the table tennis community. After some time, the casino informed us that the investigation was complete and that the player's account was once again active. The player requested and received a withdrawal payment and the complaint was resolved.
1GoodBet Casino - The player's withdrawal is delayed.
Amount: €289
1GoodBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, on 01/30/23 I requested a withdrawal of 189 euros to my Ezeewallet account (see screenshot). I have a total of 289 euros in my account. Nothing has happened for days, today I write to customer service when my money will come. Now all of a sudden I can't log in anymore. See the screenshot. I am asking for help with this problem.
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1 year ago
Hello AK1982888,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1GoodBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, I verified myself immediately after registering and on 07/30/22 I received a confirmation via email that my account was verified. I have never claimed a bonus at 1good.bet, always just played with my money. I contacted 1good.bet yesterday via email and via chat. I get no answer to an email and the chat tells me that another department is responsible for it and I should wait for an email. But I get no reply via email.
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1 year ago
Hello AK1982888,
As the casino responded to your query through our forum and they wish to proceed in resolving it here, your complaint will be forwarded to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Hello AK1982888,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite 1GoodBet Casino to join the conversation and participate in the resolution of this complaint.
Dear 1GoodBet Casino,
It has been mentioned in the forum that the player's account is blocked as it is under investigation. Can I ask you to please provide further information? It can be posted here or sent to my e-mail, adam.m@casino.guru.
Kind regards,
Adam
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1 year ago
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How long does the casino want to verify my account? On 01/30/23 I made a withdrawal request, my account has been blocked since 02/03/23, I have never experienced anything like this before. There are 289 euros in my account. When will 1goodbet finally pay out my money? I regret ever playing there. I deposited 10 euros to have fun, but it's not fun when you get scammed.
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1 year ago
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Hello, first of all I don't want my name to be mentioned publicly here. There is also something like privacy dear 1goodbet casino.
I ask Casinoguru to remove my name here.
I'm not a professional player, I play in a hobby league in Germany. Professional leagues in Germany are the 1st Bundesliga and 2nd Bundesliga. I don't play that. It's easy to find out.
That's right, I've placed a lot of bets on the TT Elite Series. Always bet between 5 euros and 15 euros. Do you really think I cheat with such small stakes? You might accuse me of cheating if I bet between 100 and 500 euros, but not if I bet no more than 15 euros. If I want to cheat then I don't deposit 10 euros but deposit at least 200 euros or more. Why don't they understand? Did I win all bets? No I haven't. I also lost a lot of bets. TT Elite Series is a Polish tournament, as you know. I live in Germany and have nothing to do with any player there. Why is it such a problem for you to pay me my 289 euros? That's a small amount. You should be ashamed to suspect unfair play for such a sum.
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1 year ago
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You want additional information from me? I play in an amateur league in Germany. In the league where I play, nobody plays this tournament "TT Elite Series". This is a tournament in Poland. I bet not only on the tournament but also on other tournaments. But I didn't win all the bets in the TT Elite Series either. You can see that. Since I play table tennis myself as a hobby and watch the tournament a bit on YouTube, you can quickly see how well the players are playing. And then I bet small amounts when I think a certain player will win. But there is no fraud involved. How can you doubt that? If I do see someone betting small, that person is just betting for fun. Please pay off my money. I'm a correct player.
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1 year ago
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Hello, can you please remove my first name as well. There aren't many with that first name. I can expect that for privacy reasons, please.
How long is the investigation supposed to go on? What is 1goodbet for a dubious casino that suspects fraud even with a small sum. What person wants to cheat a casino and only deposits 10 euros? I have never experienced anything like this with 1goodbet. You can tell this is a new casino, totally inexperienced.
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1 year ago
Hello AK1982888,
The post which included your name had been set to private, so would not be viewable to the public, but I have now also anonymized your name in the text for your peace of mind. I will do the same should any further mentions occur.
Dear 1GoodBet Casino,
Can you please provide an approximate timeframe for this investigation? You mentioned you need a "reasonable explanation" from the player, do you consider that this has now been provided, or is further information required?
Kind regards,
Adam
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1 year ago
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How long does 1goodbet want to block my account? Since 20!!!! days the account is closed and there are 289 euros in the account. I have the feeling that 1goodbet is just looking for a reason not to pay out.
Dear 1goodbet Casino, I live in GERMANY, what do I have to do with a tournament that is in POLAND. How can anyone seriously suspect that I am engaging in unfair gaming? Do you really think I bet small sums like 5 euros or max 15 euros when I want to cheat? I've never experienced anything like 1goodbet. I will not play a single euro more at this casino. I just want my money. This is my worst experience I have ever had with a casino.
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1 year ago
Dear AK1982888,
Please be advised that the investigation is over and your account is active.
Best Regards,
1GoodBet Team
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1 year ago
Translation
I have now requested a withdrawal of 289 euros to my Ezeewallet account. I'm waiting for the money to come and then I'll get back to you here. 
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1 year ago
Thank you for the update 1GoodBet Casino.
Dear AK1982888,
Please do let us know when your payment has been received.
Kind regards,
Adam
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1 year ago
Dear CasinoGuru Team and AK1982888,
The withdrawal has been approved and the player successfully received the funds to his account.
Adam, please mark the case as resolved, and we would like to ask the player to delete the negative reviews as this was a reasonable investigation under our Terms and Conditions. It is impossible to meet every players needs, however we are trying very hard to give them a satisfied experience.
Best Regards,
1GoodBet Team
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1 year ago
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Hello, yes I can confirm that I have just received my money. Thanks Casinoguru, without you I probably would never have gotten my money.
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1 year ago
Dear AK1982888,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Adam
