FortuneJack Casino - Player's account has been closed for alleged bonus abuse.

Hello casino guru,

Ive never made a case before but this time I just had to as I cant beleive how unfair this was.

Ive played on Fortune jack for some days and deposited and withdrawn without problem untill today 2024-10-21. Ive also gone through KYC and completed that.

At 2024-10-20 I played with a deposit bonus on fortune jack where there is a wager of 30x in which I managed to complete the massive wager after wagering for lots of hours. To note this bonus was very difficult to wager as you could wager in certain slots that they picked out which of course is done to make the wager near impossible.

But anyway I managed to wager the bonus and also with a massive profit and the final balance was 11504 USD.

I make the withdrawal and then I go to sleep just to wake up with an email from the casino stating that my account have been closed beacuse of bonus abuse. Im going to add emails with the casino and which terms they are reffering to.

Here they say that there are still open bets and that to be able to start with bonus wagering the real money balance first have to be below 1 USD. Im going to add here that there is not even possible to start wagering with the bonus balance before the real money balance is below 1 USD as the site gives an error message if you try to do so.

Therefore them stating all of this is just so suspicious as the winnings of the bonus was very high and I would state this is the reason for them to adhere to their bonus terms in an unfair way.

Beacause in the end of the day I managed to wager the bonus according to their terms.

1. I played slots that was allowed to play
2. I played with the allowed bet size
3. I completed the wager of like 50000 USD and then they can just state ridiculous reasons as to not pay out the winnings after bonus have been wagered.
4. AND I risked 0,6 ETH which is around 1600 USD in deposit of my own money to do all of this and now its all gone beacuse I picked the wrong site to play at

If this is a reason as to confiscate the winnings and close the account then I deem the conditions of the bonus to be very unfair !

Dear Dinino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which bonus you played with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Did you place any sports bets while this bonus was active?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

The bonus in question was from the welcome pack.

And it was the third deposit bonus that I managed to wager:

https://fortunejack.com/promotions/welcome-offers

Once making a deposit and activating the bonus, the deposit made acts as the real money balance and the bonus balance is in a separate balance that has to be wagered to have it transfered to the real money balance.

As of their terms and how the site has put everything, the real money balance has to be below 1 USD for the player to even start with the bonus wagering ! And wagering the bonus balance is only allowed on a so called "bonus wager" slots that the casino have picked.

Therefore, this all becomes so ridiculous as there is no way to actually bonus abuse while wagering this bonus, as the site gives error codes if you try to play another slot, for example, AND you cannot start wagering before the real money balance is below 1 USD. Also, I never bet higher than the max bet of 10 USD.

Therefore, I am stating that the terms are very unfair, as I got accused of bonus abuse when it should not even be possible to commit any bonus abuse, as they have arranged the bonus wagering in such a way that it becomes impossible.

I am sending you a screenshot of the "Bonus wager" slot option that the site has.

And I did not place any sports bets.