FortuneJack Casino - Player has deposited funds using incorrect currency.

I made my first deposit and sent USDC coin to the ETH wallet address to deposit $25. Then they say they do not except and won’t send back the money or credit my wallet.

hash

0xf22e28ff6c407666e6fcdb1c47b1331a03e0e49de3f7bf9857cb1566654d9e0b

Dear madden16mail,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

However, if you have used incorrect currency to deposit funds into your casino account, I'm afraid we won't be able to help you. Could you please advise if you have deposited funds into this casino using the same currency in the past, or if this was your first attempt?

 Thank you in advance for your reply.

Best regards,

Petronela 

1st attempt

I have checked the casino website and unfortunately, it seems that USDC is not between the accepted currencies:

https://fortunejack.com/currency/ltc

Could you please advise if you have checked with the casino if USDC will be accepted? Thank you.

Yeah they do not accept I was told that you can send USDC to an ETH wallet and it converts to ETH I still believe that to be true but they wont accept

Could you please advise who gave you this information? If it was any casino personnel, please forward the relevant communication to petronela.k@casino.guru. Thank you in advance.

Dear madden16mail,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.