FortuneJack Casino - Player has been accused of opening multiple accounts.

Hi,

I am contacting on behalf of my withdrawal to FortuneJack with amount 0.0091btc (153USD). This casino is accusing me of having multiple accounts. Note that I have deposited and played there off and on. And after a series of winning bets I reached the withdrawal threeshold and requested it. First, if I had multiple accounts (which is a no-way! ) why did they let me ay and didn't close it?? Their alibi doesn't stand! Also note that I have filed a dispute about them to the local police and aim to file another to EUROPOL and lastly open a legal dispute because there is extensive evidence that this casino is run by fraudsters and call centre employees generally based in Eastern Europe, such as Georgia, Albania etc.

Dear aver147,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, none I know. Also, I have deposited there, so there's no bonus infringement or their relevant alibi doesn't stand. I am assuming I will get the winning sum in btc, but if not, then I want my deposit back (which has been made in litecoin).

Regards,

Thank you, aver147, for your reply. Could you please advise if you completed KYC account verification successfully in the past?

No, given that the casino offers a certain degree of anonimity, no. But I am open/willing to do it, if required.

Thank you very much, aver147, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello aver147,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite FortuneJack Casino to join the conversation and participate in the resolution of this complaint.

Dear FortuneJack Casino,

Can you please provide further information regarding the player's use of multiple accounts? Any supporting evidence you can provide may be posted here or sent to my e-mail, adam.m@casino.guru.

Kind regards,

Adam

Thank you Adam for your disponibility. I am open for what they have to say. Certainly, I am open to send my documents too, if they request them.

Dear aver147,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask FortuneJack Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Kind regards,

Adam

Hello dear Casino Guru Team and the OP,

The user associated with this complaint violates the official Privacy and Policy of FortuneJack, more precisely as per section of the Terms & Conditions (T&C) paragraph 2.5:

"You are allowed to register only one Account. Registering and operating multiple Accounts (more than one) is strictly prohibited. The Company reserves the right to qualify the account(s) registered on anyone from Your family, household, relative, friend, or otherwise connected person to be Your other Account and, thus, decide that You have multiple Accounts. In case of multiple Accounting, We reserve the right to immediately block and terminate all such Accounts and confiscate all monetary funds available on such Accounts".

Accordingly, FortuneJack's Fraud and Prevention department decided to terminate all the accounts associated with the case mentioned above. Despite the decision, the OP continued to create multiple accounts with the same credentials as it was used for the first account. We're attaching all the proofs that showcase the connections for the team to take a look at.

Kindly ask the Casino Guru team not to disclose the information publicly without the OP's confirmation.

The decision is final and will not be changed.

Thanks for your attention.

ampera | Community Team Lead at FortuneJack

Naahh.... SCAMMERS!!

Are they sure??!

Assuming I have done all this, can then I have my deposits I have made in Litecoin back, given that I am already restricted and cannot use anymore they platform?

Or they do only take crypto, but never give...!!

Assuming the contrary, are they ready to face a legal despute?!!

(I am not the only one who has had problems with this casino!)

I have also filled the EUROPOL form for fraud (which is now available online and can be used against brokers' fraudsters and maybe online casinos..)

Dear FortuneJack Casino,

Thank you for your response. I would like to ask if you can provide us with further evidence to show exactly how the accounts are linked, and how they have been used to gain any kind of unfair advantage.

Specifically:

• Have the accounts claimed bonuses?
• Are they linked by the same personal details, IP, e-mail, device, etc?
• Have any of the accounts been verified?
• Have the accounts played the same casino games or bet on sports?

Kind regards,

Adam

We kindly ask the Casino Guru representative to attentively check the proofs and publish them as per intent/user confirmation. Images do contain sensitive data that is not allowed to be accessible to the public.

Here is the connection in between the accounts across various IP addresses:

None of the accounts are verified (mobile and email) and the vast majority of them were claiming the same bonuses and having the same type behavior:

ampera | Community Team Lead at FortuneJack

Devices:

Fortunejack casino first have to return back my funds I deposited to them via Litecoin. Then, I suggest to raise afterwards whatever dispute they wish for. I am not the one who is complaining about this casino. Look at the forum: unfair terms and conditions, confiscating dormant accounts, etc.. I mean, this is crystal clear theft! Does any regulatory body check these 'so-called' online casinos with only one license??

Dear aver147,

Please confirm if you have played casino games or placed bets on sports and if you have accepted any bonuses.

Kind regards,

Adam

@Adam

I have registered, played their 100 wager free spins, deposited in LTC and then have been playing off and on with this casino.. I have deposited in BTC, LTC etc.. If they have the desire they can report me to whatever instance they feel, but first they have to return back my amounts of crypto I have deposited. And I don't have nor the desire, neither the proneness to play with them again. But apparently, they don't, because they always take, but seldom give..

Dear aver147,

I have requested further proof from the casino and I am awaiting their response. I will update here upon receiving more information.

Kind regards,

Adam

Dear aver147,

The evidence provided by the casino is sufficient to show that your account is related to many other accounts by IP address and also by the device used. Many of these accounts have also used multiple bonuses. Therefore, it seems that the casino has operated in accordance with its terms and conditions regarding this matter.

Due to the reasons mentioned above, I am afraid we will be unable to assist any further with this case and the complaint will now be rejected.

I am sorry we could not be of more help on this occasion.

Kind regards,

Adam