The player from Hong Kong had attempted to withdraw 4,217 USDT from FortuneJack Casino, but his request had been denied due to security retrieval grounds, and his account was subsequently closed. However, an hour after he lodged a complaint, the casino had permitted him to withdraw his balance. As a result, the player had wished to cancel his complaint. We had accordingly marked this issue as 'resolved'.
FortuneJack Casino - Casino refusing player's withdrawal and closes account.
Amount: 4,217 ₮
FortuneJack Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Sensitive attachment
Sensitive attachment
10 months ago
When I wanted to withdraw my balance of 4217USDT, FortuneJack Casino refused to withdraw the money to me on the grounds of security retrieval, and sent me an email to keep me waiting indefinitely. It wasn’t until about 18 hours later that they closed my account and refused to allow me to log in to the platform.
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10 months ago
Dear xxhuixxhui888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
- Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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10 months ago
An hour after I submitted my complaint to you, the casino informed me that I can withdraw my balance so now I want to cancel the complaint
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10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, xxhuixxhui888, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
The entire team at Casino.Guru wishes you numerous joys and success throughout the entire year of 2024. May all your dreams come true.
