Fortune Play Casino - Player's withdrawal has been delayed after document re-check.

Hello so i deposited 20€ yesterday managed to withdraw 640€ My account was already fully verified. A couple hours later The withdrawal was cancelled and i was asked to send in another proof of My payment which i already had sent before.shortly after i sent The requested document and it was approved quite fast 1-3 hours.i Then asked For a new withdrawal which has now Been pending For 12 hours.this casino IS supposed to Have fast withdrawals IS stated but each Time they find new excuses to not pay out.

Dear Mikaelaw,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Mikaelaw,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.