HomeOnline casinosFortune Play Casino Review

Fortune Play Casino Review

avatarAyberk A.
Last updated 03/2026
Safety Index
8.4
User feedbackGood
17 reviews
avatarAyberk A.
Last updated 03/2026

Read our Fortune Play Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Live chat available 24/7

Pros and cons

  • Live chat support is available 24/7
  • Various responsible gaming options available
  • Simple and clean website design
  • Live dealer games are available
  • Not all game providers are available for all countries

Games

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 14 Not Available: 1
Real Games
Verified by Gamecheck

Game providers

Show all (162)
  • NetEnt
  • Nolimit City
  • Betsoft Gaming
  • TaDa Gaming
  • Pragmatic Play
  • Novomatic
  • Playtech

Payment methods

Show all (26)
  • Skrill
  • Neteller
  • PaysafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • Neosurf

Transaction limits

Withdrawal limits
$20,000
 per month
$5,000
 per week
$2,000
 per day
Win limits
Unknown

Language options

Website
Available in 9 languages
EnglishFrenchGermanItalianArabic 4 more
Live chat
Available in 9 languages
EnglishFrenchGermanItalianArabic 4 more
Customer support:
Available in 9 languages
EnglishFrenchGermanItalianArabic 4 more

Licensing authorities

Casino screenshots

fortune_play_casino_homepage_desktop
fortune_play_casino_game_gallery_desktop
fortune_play_casino_promotions_desktop
fortune_play_casino_homepage_mobile
fortune_play_casino_game_gallery_mobile
fortune_play_casino_promotions_mobile

Fortune Play Casino Review

Fortune Play Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Fortune Play Casino has a High Safety Index of 8.4, which makes a recommendable option for most players in terms of fairness and safety. Take a look at our full Fortune Play Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of Fortune Play Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Fortune Play Casino review, we carefully went through and inspected the Terms and Conditions of Fortune Play Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Taking our finding into consideration, we encourage you to proceed with caution should you decide to play at this casino.

Considering our estimates and the factual data we have collected, Fortune Play Casino appears to be an average-sized online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we are aware, no relevant casino blacklists mention Fortune Play Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, Fortune Play Casino has landed a High Safety Index of 8.4. This casino can be considered a recommendable option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Fortune Play Casino is interconnected with 8 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Fortune Play Casino. They resulted in a higher Safety Index than this casino would have without related casinos.

Terms and Conditions of Fortune Play Casino evaluated

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Fortune Play Casino to be somewhat unfair.

Note: For more specifics regarding our findings from the T&Cs evaluation click here.

Player complaints submitted about Fortune Play Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We haven't found any complaints directly about this casino, but we have one complaint about a related casino in our database. Because of this complaint, we've given this casino 0 black points.

Fortune Play Casino user feedback and reviews evaluated

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Fortune Play Casino has a Good User feedback score based on the 17 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company data

Fortune Play Casino is owned by Novatrix S.R.L. and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.

Fortune Play Casino has licenses from licensing organizations in the following countries or regions: Comoros (Anjouan Gaming), New Brunswick (Tobique Gaming Commission).

Payment methods, win and withdrawal limits

Fortune Play Casino supports 26 payment options. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, Maestro, Neosurf, Bitcoin (BTC), idebit, Bank transfer, MiFinity, Revolut, Binance Coin (BNB), Litecoin (LTC), Cardano (ADA), Bitcoin Cash (BCH), Ethereum (ETH), Dogecoin (DOGE), Tether (USDT), Pay4Fun, Interac, Tron (TRX), Ripple (XRP), MuchBetter, Coinspaid.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits Win limits
EUR 2,000 per day No win limit
EUR 5,000 per week
EUR 20,000 per month
USD 2,000 per day
USD 5,000 per week
USD 20,000 per month
NOK 20,000 per day
NOK 50,000 per week
NOK 200,000 per month
CAD 3,000 per day
CAD 7,500 per week
CAD 30,000 per month
AUD 3,000 per day
AUD 7,500 per week
AUD 30,000 per month
NZD 3,000 per day
NZD 7,500 per week
NZD 30,000 per month
ZAR 40,000 per day
ZAR 100,000 per week
ZAR 400,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at Fortune Play Casino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
English Yes Yes Yes24/7
English Yes Yes Yes24/7
German Yes Yes Yes24/7
Finnish Yes Yes Yes24/7
Italian Yes Yes Yes24/7
French Yes Yes Yes24/7
Arabic Yes Yes Yes24/7
Norwegian Yes Yes Yes24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Fortune Play Casino, managing your account, withdrawals, or other matters. Fortune Play Casino has a good customer support, judging by the results of our testing.

Fortune Play Casino slots and casino games

Fortune Play Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games from 162 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, Amatic, ELK Studios, Ezugi, Evoplay, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Dream Play, Belatra Games, MrSlotty, Relax Gaming, Betgames, Bullshark Games, Lucky Games, Jelly, Sneaky Slots, Fantasma Games, Turbo Games, Platipus, Slotopia, Altente, RFranco Games, Lucky Streak, Amigo Gaming, Trusty Gaming, Wildcat Gaming, Mancala Gaming, Boomerang Studios, Spadegaming, Trigger Button Studios, OneTouch, Urgent Games, Black Cat Games, Galaxsys, Flatdog, Revolver Gaming, Spinthon, Reevo, Bitpunch, Enjoy Gaming, Mascot Gaming, Spinoro, Four Leaf Gaming, Amusnet, Givme Games, Degen Studios, PG Soft (Pocket Games Soft), Reel Play, Atomic Slot Lab, Slot Factory, Pineapple Play, 100HP Gaming, MGA, Max Win Gaming, Neotopia gaming, HungryBear, JINX Gaming, Skywind Group, Ready Play Gaming, Caleta Gaming, Iconic21 (BETER Live), AvatarUX, Peter & Sons, Kitsune Studios, 3 Oaks Gaming, CT Interactive, Shady Lady, Games Global, Reel Web (Playtech), Winfinity, Vibra Gaming, 4ThePlayer, Spin Fury Gaming, Tornado Games, LAMBDA gaming, AceRun, Smartsoft Gaming, Swintt, Win Fast, SpinOn, Backseat Gaming, Lakka Studios, Ad Lunam, Bulletproof Games, Reflex Gaming, BF Games, Mad Hat Games, Ace Roll, Spribe, Gamomat, Expanse Studios, Foxhound Games, TrueLab Games, Spearhead Studios, NowNow Gaming, RAW iGaming, Bang Bang Games, SlotMill, Onlyplay, 7Rings Gaming, Oryx Gaming, Penguin King, Nucleus Gaming, Gaming Corps, VoltEnt, Leap Gaming, Gamebeat, Koala Games, Hölle games, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Live Vegas, Fazi, Retro Gaming, PoggiPlay, Gamzix, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Golden Hero, Apparat Gaming, Jacks Club, PatePlay, InOut, Playzia, EGT Digital, Barbara Bang, Clawbuster, Electric Elephant, Triple Cherry, 7Mojos, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Orbital Gaming, Ka Gaming, Dreamspin.

Fortune Play Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 4 bonuses from Fortune Play Casino:

  • 100% up to $1,000 and 100 extra spins
  • 50% up to $1,000 and 50 extra spins
  • 50% up to $1,500 and 50 extra spins
  • 75% up to $1,500 and 100 extra spins

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

  • Owner Novatrix S.R.L.
  • Operator Novatrix S.R.L.
  • Established 2023
  • Estimated annual revenues > $1,000,000

Fortune Play Casino bonuses

Browse all bonuses offered by Fortune Play Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru
We want players to understand gambling.

User reviews of Fortune Play Casino

This is a place to share experience with Fortune Play Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 1 month ago
Be CAREFUL!!! Withdrawals time to bank card MINIMUM 3 Days!!!.. 1000, 100 or 20 euros...no difference... Outside of window 2026...
100% I do not recommend!!!👎...
  • Fast and friedly site for mobile.
  • Not found...
  • Not found...
  • Very slow withdrawals to bank card.
  • Any deposit or deposit bonus codes NO work!!! ... Ireland.
  • Low cashout limits...
  • Support arrogant...
Fortune Play Casino
Hello Messer,

We’re sorry to hear about the challenges you’ve faced with withdrawals, bonus codes, and cashout limits. We understand how frustrating it can be when things don’t work as expected, and we take every concern seriously. Our goal is to ensure that all players have a smooth and fair experience, and we want to help clarify any issues you’ve encountered.

To assist you properly, please contact us directly via email at vip@fortuneplay.com with your account details and any relevant information. Our team will review your case carefully, provide guidance on the withdrawal process, and work with you to resolve any problems as quickly as possible. Your satisfaction is important to us, and we want to make sure your concerns are addressed thoroughly.

Best Regards,

The Fortune Play Team
• 6 months ago
I don't know why in 2025 players still have to wait days for payouts, elsewhere it happens within an hour... I'll unsubscribe again

Update: After 3 days, they canceled the withdrawal and said they couldn't pay out to credit cards. Now I'm supposed to pay out to my bank account, and the waiting begins again. Absolutely outrageous.
That's why I've now set the rating to very poor. Of course, I know they think the player will lose their money again, but why should I? If they don't pay out anyway?

How does this scam get such ratings? Do all the players enjoy waiting for payouts, or are they just bought?

The store is really bad
  • nice design
  • Chat only works with text modules
  • catastrophic payout period
  • constant reference to the terms and conditions
  • Employees have no idea
Fortune Play Casino
Hello bluezoo,

We are sorry to hear about your experience. We understand how important fast payouts are and take your feedback very seriously. Our team is actively working to improve processing times and increase support responsiveness. Please contact vip@fortuneplay.com so that we can review your account and help you as quickly as possible.

Best regards,

Your Fortune Play Team
• 7 months ago
I've played here several times. I won €5,000 last week, and €4,000 has been paid out reliably and without any problems. The casino also offers many bonus offers. The support staff is very friendly. The only thing that annoys me a bit is that payouts take 72-75 hours.
  • Pay out reliably
  • many bonus offers
  • Smooth site & many game providers
  • fair conditions
  • Fast verification
  • Nice support staff
  • Payouts take 72-75 hours
  • A maximum of €2000 can be withdrawn per day
Fortune Play Casino
Dear AleKing44,

Thank you for your feedback! We're glad to hear you’ve enjoyed your experience and that our support, games, and bonuses met your expectations. Happy gaming!

Best regards,
The Fortune Play Team
• 7 months ago
I've been able to make good profits here several times, but initially only suffered losses. Great bonus offers, in addition to the welcome bonus, also offer no-deposit bonuses. The loyalty program consists of points that you collect and can then exchange for free spins or cash.

I am absolutely satisfied and will play here more often.
  • Fast verification
  • Great bonus offers
  • Fair sales conditions
Fortune Play Casino
Dear Buntesunkraut,

Thanks for your feedback! We're glad you stuck with us and are now enjoying the rewards. Great to hear you're satisfied—looking forward to having you back!

Best regards,
The Fortune Play Team
• 7 months ago
A casino that is second to none, I was really afraid that this would be another casino with a black hole, but it is not so, the casino offers a lot, bonuses, fast deposits, payouts and of course what is most important for the player, RTP. I really have no comments, maybe for the insulation it would be faster, but this is also very worthy of praise. I recommend anyone who has had bad luck in other casinos to try their luck here. Huge games, very friendly staff, fast response, fast cashout and more and more.. good luck
  • All
  • No coment
Fortune Play Casino
Dear rile15,

Thanks so much for the great review! We're thrilled you're enjoying the experience, and we truly appreciate your recommendation. Wishing you the best of luck!

Best regards,
The Fortune Play Team
• 11 months ago
I enjoy playing here. The contact is available 24/7 to answer my inquiry. I also loved the free spins offered and the bonuses as well. This casino gives good impression so far!
  • love their offers and bonuses
  • good impression
  • great casino to play
Fortune Play Casino
Dear Case27,

Thank you for your kind words! We're glad you’re enjoying the games, bonuses, and 24/7 support. We appreciate your feedback!

Best regards,
The Fortune Play Team
• 1 year ago
The casino is beautifully designed with a wide range of game providers! The games and casino site run smoothly and are fun! Verification is also quick! The bonus terms and conditions are also very good! Unfortunately, the live chat was unavailable when I tried! And unfortunately, there was no response to the support email option either! Otherwise, the casino makes a very good impression!
  • Many well-known game providers
  • Good bonus conditions
  • Casino site very nice
  • Fast verification
  • Slow payouts!?
  • You never get through on live chat!
  • No answers from support email
Fortune Play Casino
Dear ferenzano,

Thank you for your feedback! We're glad you enjoyed the games, design, and fast verification. We're sorry to hear about the support issues. If you need any assistance, please make sure to contact us at vip@fortuneplay.com and we will be happy to help you out!

Best regards,
The Fortune Play Team
• 1 year ago
Very nice casino. Plenty of games and verification was very smooth. I really enjoy the promotions. I've been a little busy lately but I'll definitely be playing here on regular basis.
The one thing that could be better is the withdrawals take a little longer than most casinos I play at.
  • Plenty of games.
  • Fast verification
  • Smooth deposits
  • Fast loading games
  • Slower pending withdrawals
• 1 year ago
Cashed out good money after a solid night of slots and table games. Everything went through smoothly, and I got my money in a few days. Fun games, easy payouts—definitely worth playing here.
Fortune Play Casino
Hello MoniqueMiyo5,

Thanks for your awesome review! We're thrilled to hear you had a great time and enjoyed smooth payouts. Hope to see you back for more fun and big wins soon!

Best Regards

The Fortune Play Team
• 1 year ago
I’ve been playing slots here for a while, and I love the variety! But what I really like is how fast the withdrawals are. I cashed out on a Sunday night, and in just 15 minutes, the money was in my account. great!
Fortune Play Casino
Hello StephenChris55,

Thank you for your review! We're thrilled you love the slot variety and super-fast withdrawals. Enjoy your winnings!

Best Regards,

The Fortune Play Team
• 1 year ago
Very Nice casino! Easy to deposit and withdraw funds. My excperience is good and there are very good selection of Games. Customer support is fantastic and quick. Feels great to use this casino!
  • Fast withdrawels and deposits
Fortune Play Casino
Hi Halfdan,

Thank you for your great review! We are so happy to hear that you enjoy your experience with us, from the easy deposits and withdrawals to our wide selection of games. It's also great to hear that our customer support has been quick and helpful. We appreciate your kind words and look forward to continuing to provide you with a wonderful experience!

Best regards,

The Fortuneplay team
• 1 year ago
I love this casino and recommend it for several reasons. I did not like to find my favorite game unavailable at first, but I tried alot of new fun games with my bonus because of that and had a really good time!
  • Fast deposit and withdraw
  • 24/7 super helpful and fast responding customer service
  • Freespins and goodwill
  • Very good Loyalty program with cash back regularly
  • Nice web design
  • Good welcome and reload bonuses
  • Some games are unavailable when active bonus
Fortune Play Casino
Hi karstenkarlsen4,

Thank you for your wonderful review! We're so glad to hear that even though your favorite game wasn't available, you were able to explore new games and have fun with your bonus.

We appreciate your feedback about our fast deposits/withdrawals, our 24/7 customer service and loyalty program - it's great to know these features added to your experience. We also appreciate your comments about game availability during bonus games and will take them into consideration as we continue to improve. Thanks again for recommending us!

Sincerely,

The Fortuneplay team
• 1 year ago
a good casino.
many games to choose from.
quick response from customer service.
good bonuses, both deposit and cash bonuses.
Have VIP.
  • Have VIP
  • friendly customer service
Fortune Play Casino
Dear idnorway,

Thank you for the great feedback 😊 We are happy to hear that you like the large selection of games, the fast customer service and our exciting bonuses. It's also great to know that our VIP program and friendly team have left a positive impression!

Your satisfaction is our highest priority and we are happy to have you as part of our community. If there is anything else we can do to improve your experience, please let us know. Have fun playing!

Sincerely,
The FortunePlay team
• 1 year ago
Fortune Play offers a smooth and user-friendly gaming experience. While the payment methods are standard—covering Visa, Mastercard, Google Pay, and cryptocurrency—the real standout feature is the intelligent design of the platform. This ensures seamless navigation and performance, particularly on mobile devices, making it superior to many competitors.
Bonuses and Promotions
Fortune Play excels in offering a variety of bonuses for both new and returning players. The innovative bonus shop, where players can exchange earned coins for tailored rewards, adds an engaging twist to the experience and ensures every session feels rewarding.
Verdict
Fortune Play is a highly recommended casino for players who prioritize a sleek and well-designed gaming experience. Its mobile performance is exceptional, making it a top choice for gaming on the go. While the payment options are adequate rather than groundbreaking, the platform’s smart design, vast game library, and creative bonuses make it a standout in the online casino market. An excellent choice for casual and experienced players alike!
  • Intuitive design optimized for mobile use
  • Wide range of games, presented best way possible
  • Bonus shop adds a fun and rewarding element
  • Progressive jackpot selection could be larger.
  • Payment methods, while sufficient, are not particularly unique
Fortune Play Casino
Dear Soulfly,

Thank you for your detailed and thoughtful review 😊 We're happy to hear that you enjoyed the smooth, user-friendly experience we've worked hard to create, especially on mobile devices. Your kind words about the platform's design, the extensive game selection and the innovative bonus store mean a lot to us!

We are always working to improve and your feedback on our payment methods and range of progressive jackpots is invaluable. Rest assured that we are constantly exploring ways to improve these areas to make your experience even better.

Thank you for recommending Fortune Play - it's great to know we're hitting the mark for players of all levels. We look forward to delivering even more exciting and rewarding gaming moments!

Sincerely,
The FortunePlay team
• 1 year ago
I like the casino very much, the structure of the site is OK, but I don't know if I will play in the casino again because I am used to having my money within 1 hour and here I have been waiting 2 days, which is no longer time in my opinion
  • Games run smoothly
  • All good games available
  • Slow payout for dama Casino, wait 2 days nothing changed
Fortune Play Casino
Dear Brian,

Thank you for your positive feedback on our game selection and the structure of our website. We are happy to hear that you enjoyed your experience with the games.

We understand that waiting for your withdrawal can be frustrating. To ensure the security and accuracy of your transaction, our process includes several steps, including identity verification and payment processing.

We always work to process every request as quickly as possible. If you need assistance, please do not hesitate to contact us at to contact.

We hope to welcome you back soon!

Best regards,
Your FortunePlay team
• 1 year ago
Apparently the Dama casinos are very different, some seem good, others are scams. I deposited the minimum amount (20 euros) with a bonus, lost and then a few days later, as is often the case, I got free no deposit spins. I then used these to win back the 20 euros and the first thing they did was reject you and ask you to take a selfie with a piece of paper in addition to the normal KYC for 20 euros. OK, done, requested a new withdrawal but was rejected after 3 days for no reason. You are asked to ask the reason by email/chat, strangely, before the reason was in the rejection email.
Ok, wrote an email, oh surprise no answer.
Chat? Yes, of course, you're on hold and you're in position 1, but there's no agent even after 30 minutes - weird, is it because of the username?

I can only advise everyone not to play here if you're going to make such a fuss about such small amounts... I'll wait a few more days, then a case will follow here on CG - what a hassle for 22 euros!
Fortune Play Casino
Dear Hugbearli,

Thank you for sharing your detailed feedback with us. We apologize for the inconvenience and frustration you have experienced. We understand how important it is to have a smooth and transparent process.

We regret that the verification process and communication have not met your expectations. The security of our players is a top priority, which is why we always request verification. However, we recognize that this should be done efficiently and without causing undue stress.

Regarding your concerns about withdrawals, we prioritize efficient processing for all transactions. To assist you further, please provide us with your account details at your earliest convenience. This will allow us to thoroughly investigate any delays or issues and ensure a swift resolution.

You can email us directly at vip@fortuneplay.com

Best regards,
​The Fortuneplay Team
• 1 year ago
AVOID AT ALL COST.
Terms and conditions state withdrawals are processed within 0- 24 hours.
First withdrawal - 5 DAYS before it even went from Pending to In Progress. Excuse - Finance department was extremely busy, wait a bit.
Second withdrawal- 5 DAYS before it even went from Pending to In Progress. Excuse - Technical department hadn't resolved technical issues yet.

Then deposited nearly $2000, and couldn't get any decent Paylines or bonuses on any machines. It was like they had restricted my account from winning anything

Today recieved a $50 "Goodwill Bonus" Machines funnily enough started paying again. Met the 40x playthrough requirement, and ended up with $3000 left. Went to make a Withdrawal. HAHAHAHAHAH Yeah right. Was met with the MAX WITHDRAWAL from bonus money is $75AUD. Went to withdraw the $75AUD vis bank transfer which stated Min amount for bank transfer is $30. HAHAHAHA Nope! Got sent a link to rules which you can't even find on the site that stated Min Bank withdrawal is $500! Pointed out that section 1.8 of their terms and conditions, state they can make exceptions to thr Max withdrawal limit for bonuses for loyal customers. Received an email basically saying tough, there was no way for then to increase the bonus withdrawal limit, have a nice day.

AVOID THIS CASINO AT ALL COSTS. They delay withdrawals with stupid excuses, don't follow their own terms and conditions and you only to seem to have any "luck" on bonus money which has pitiful withdrawal restrictions preventing you from actually withdrawing anything. You've been warned!
  • Delayed withdrawals
  • Pitiful bonus requirements
  • They refer to terms and conditions that aren't even listed on their website when you query them and then point out they can change them any time they see fit and the say is the final say
Fortune Play Casino
Dear Brockster77,

Thank you for sharing your detailed experience. We're genuinely sorry to hear about the frustrations you faced with your withdrawals and bonuses, and we understand how disappointing this must have been.

Regarding the delays in processing your withdrawals, please keep in mind that to ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.

As for the withdrawal limits on bonus winnings, we understand this can be frustrating and we sincerely regret any frustration this may have caused you. Our goal is to provide a fair and enjoyable gaming experience for all our players.

We regret that your overall experience didn’t meet your expectations, and your feedback is invaluable in helping us improve. Please reach out to us directly at vip@fortuneplay.com with your account details and we will check everything for you.

Best regards,
The FortunePlay Team

Safety Index of Fortune Play Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Fortune Play Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.4/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Unfair terms and conditions
  • Players claiming one too many bonuses risk losing their winnings
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
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  • Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
    T&C copied from the casino's website (in English):
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  • Common bonus hunting strategies may be seen as a serious T&C violation
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
  • Unreasonably short time frame for providing information within KYC processes
    T&C copied from the casino's website (in English):
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  • Low-risk play may lead to winnings being confiscated
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
  • Players who only deposit when bonuses are offered risk losing their winnings
    T&C copied from the casino's website (in English):
    Why we find the bolded part of the rule unfair
    Read more
Complaints about Fortune Play Casino and related casinos
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18All0Opened0Unresolved6Resolved12Rejected

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