Fortune Play Casino - Player’s winnings have been confiscated.

They wont let me cash out and seized my winnings because they say over wages while active bonuses witch i made sure to say no to bonuses for exactly this reason…saw. Them coming and still got screwed over pics to proove everything i’ve said!!!lets say i’ve been fed more believable bull in my life!

Dear stephaniemadedward,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fortune Play Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of the bonus that was credited to your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The situation is that they are saying that i won because of their bonus so …witch i have shown you otherwise as of the 50$ i reloaded with and restarted playing after that without bonus to make sure this wouldn’t happen…thats why i made sure that i wasn’t asking for a bonus but they ;horrible customer service without phone number whatsoever, refering to pi up top here!

thats how they scamed me and good …i am so far past « disappointed «  btw i am furious…this is a case of cyberfraud and cyber bullying… and last i checked it’s illegal!!

Thanks for your reply.

I would like to ask you for any transcript of your communication with the casino regarding the matter. It will help us better understand the issue and argue against the accusations made by the casino against you.

My email is tomas@casino.guru I apologize for the inconvenience.

Dear stephaniemadedward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your explanation of the situation.

From the provided screenshots I gather you deactivated bonuses sometime on 18th of October.

Was the bonus you received associated with one of your deposits made that day?

Was it a reload bonus?

Thanks in advance for your reply.

Dear stephaniemadedward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.