HomeComplaintsFortune Play Casino - Player’s winnings have been confiscated.

Fortune Play Casino - Player’s winnings have been confiscated.

Amount: Can$17,500

Fortune Play Casino
Safety Index:Above average
Submitted: 23 Oct 2024
Case opened Current status

Waiting for player to reply

2d 14h 28m 30s

Case summary

4 days ago

The player from Quebec faces difficulty cashing out as the casino has seized her winnings, claiming she exceeded wagers while having active bonuses, despite her ensuring not to accept any bonuses.

Public
Public
1 month ago

They wont let me cash out and seized my winnings because they say over wages while active bonuses witch i made sure to say no to bonuses for exactly this reason…saw. Them coming and still got screwed over pics to proove everything i’ve said!!!lets say i’ve been fed more believable bull in my life!

Public
Public
1 month ago

Dear stephaniemadedward,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fortune Play Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please share a screenshot of the bonus that was credited to your account?
  • Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


Sensitive attachment
Sensitive attachment
1 month ago

Sensitive attachment
Sensitive attachment
1 month ago

Public
Public
1 month ago

The situation is that they are saying that i won because of their bonus so …witch i have shown you otherwise as of the 50$ i reloaded with and restarted playing after that without bonus to make sure this wouldn’t happen…thats why i made sure that i wasn’t asking for a bonus but they ;horrible customer service without phone number whatsoever, refering to pi up top here!

thats how they scamed me and good …i am so far past « disappointed «  btw i am furious…this is a case of cyberfraud and cyber bullying… and last i checked it’s illegal!!

Public
Public
3 weeks ago

Thanks for your reply.

I would like to ask you for any transcript of your communication with the casino regarding the matter. It will help us better understand the issue and argue against the accusations made by the casino against you.

My email is tomas@casino.guru I apologize for the inconvenience.

Public
Public
2 weeks ago

Dear stephaniemadedward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sensitive attachment
Sensitive attachment
2 weeks ago

They tried to get me to take bos again to ot pay!!! And they are extremely dishonest and in a serpent way

Public
Public
1 week ago

Thanks for your explanation of the situation.

From the provided screenshots I gather you deactivated bonuses sometime on 18th of October.

Was the bonus you received associated with one of your deposits made that day? file

Was it a reload bonus?

Thanks in advance for your reply.

Public
Public
4 days ago

Dear stephaniemadedward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

stephaniemadedward has 2d 14h 28m 30s to reply

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news