The player from Germany has requested withdrawal more than a month ago. It has been pending since. The complaint was successfully resolved.
Fortune Clock Casino - Player’s withdrawal has been delayed.
Amount: €200
Fortune Clock Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hi there
payment was requested on 16.02. After checking the documents, the payment was accepted. Unfortunately I have not received any money to date. I already sent the bank statements until 04.03 and I was told to contact my bank. Why me?
Automatic translation:
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4 years ago
Dear Giacomo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, please could you clarify if you have completed KYC verification, or is it still in progress? Did the casino confirm that the money has been sent? I believe, we will be able to help you to receive your winnings as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Hi there
thank you for your help.
yes Documents have been checked and payment has been accepted.
Money was sent according to the casino.
I also submitted my bank statements to the casino by 04.03
Edited
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4 years ago
Thank you very much Giacomo for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Giacomo,
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Please could you advise if this was your first withdrawal in this casino and what payment method you opted for? Thank you very much in advance for your reply.
Best regards,
Juli
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4 years ago
Translation
Hi there
that was the first payout and it was requested on February 16.
Via credit card
Edited
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4 years ago
Thank you very much Giacomo for providing all the necessary information. We will now try to get in touch with the casino and find more information case.
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4 years ago
We would like to ask the Fortune Clock Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
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