Fortune Clock Casino - Player’s struggling to withdraw his winnings.

I have €1009 in my account which I have been trying to withdraw over 6 days now. I have made withdrawal requests via whichever method they asked me to, via Mastercard, Ecopayz and now Revolut Mastercard. I am fully verified on the website yet each time the withdrawal request is denied and rejected. They blame technical issues or banking problems on their side.

I just want them to payout to prove that they give money as well as taking it.

Dear Russell,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful withdrawals in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello!

Thank you very much for your reply, much appreciated.

I have never received a withdrawal from Fortune Clock. Can I ask if they are likely to block my account if they realise I have complained to you?

Thank you very much, Russell, for providing all the necessary information. No, I don't believe that filing a complaint with us would lead to your account being blocked.

I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

That's wonderful, thank you so much for your help.

Dear Russell,

I’m sorry to hear that you’ve been experiencing issues withdrawing your funds. I’ll contact the casino representative and see if I can help.

I would like to invite Fortune Clock Casino to this discussion.

Wonderful. Thanks again. Just looking to get this resolved.

Latest update. 30.3.21

My latest Mastercard withdrawal request was rejected again. I have now been asked to withdraw via Advcash or Perfect Money. I don't have an account with either of these. I wouldn't mind opening one but bear in mind, in the hope of resolving this, I have already opened a bitcoin account, ecopayz account and a revolut mastercard account - all of which Fortune Clock have rejected despite telling me there would be no problem. This is extremely frustrating.

Hello dear player 

Unfortunately, technical nuances occasionally occur, according to which temporary difficulties are possible with the conclusion to the preferred method. As a rule, we try to process withdrawals in time. We apologize that you had to wait for your winnings so long.

We would like to ask you, dear player, to make a new one withdrawal request to your card * 7669

Please, stay in touch with us and with the payment department so that we can quickly resolve this situation.

Regards,

FortuneClock team

Thank you, Fortune Clock Casino, for your reply.

Dear Russell,

I would like to kindly ask you to follow the casino’s instructions. I’m hoping to see your complaint resolved soon.

Dear Russell,

Have you tried requesting a withdrawal from another browser or from another device?

I would like to ask Fortune Clock Casino to investigate the issue and keep us posted.

Thanks Andrej, I switched to Firefox now and was able to at least make the request via Mastercard. Here's hoping it is successful.

Thank you, Russell, for the update. Please let us know once your withdrawal request is approved, or if there are any new developments regarding the issue.

Ok so I have been told now the payment department can only pay out via perfect money or advcash and that I should open accounts with them. This is despite being able to deposit way over €1000 via Visa/Mastercard. These are methods designed to stall me further. I simply refuse to open another financial account to get this money having opened 3 already!

Dear Russell,

I found this in the casino’s Terms and Conditions:

"All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so."

Please kindly note that the availability of payment methods is not managed by the casino exclusively. Several factors have an influence. Unfortunately, if a payment method is available for deposits, it doesn’t always mean that it will be available for withdrawals too.

Dear Fortune Clock Casino,

Can you please advise when can Russell expect withdrawals to cards to be available again? In addition, are there any alternative payment methods Russell can choose to have his withdrawal processed?

I have now made a withdrawal request via perfect money, against my better judgement. Let's see if it gets accepted.

Thank you, Russell, for your cooperation. Please let us know once there’s any news in regards to your withdrawal request.

Update. The Perfect Money withdrawal request was denied also. It is not a verified account. I need a utility bill of gas, electricity or water to verify it and I live in an apartment with all Bill's included. I have contacted Perfect Money's support for help. As for Fortune Clock, their online support and personal assistant are contradictory (please find photos below).

Casino Guru - can you tell me, in as diplomatic a way possible, is is normal and fair for a casino to take deposits from someone via Visa & Mastercard and then ask them to withdraw using 5 different new financial accounts and then deny them all despite promises that they would definitely work?

Hello,

we apologize. Sometimes it is difficult to withdraw funds to the preferred method.

We would like to ask you, dear player, to make a new one withdrawal request to  Perfect Money 

Please, stay in touch with us and with the payment department .

Regards,

FortuneClock team

I'm sorry but I refuse to open another account. You have given me no reason to believe you will pay out to me. So enough is enough.

Dear Russell,

Thank you for the update. Please kindly note that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors like the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method is available for deposits it doesn’t always mean that it will be available for withdrawals too.

I understand that the fact that the casino suggested multiple alternative payment methods to process your withdrawal and the withdrawal requests have all been rejected is frustrating, however, situations like this are not uncommon.

I would like to kindly ask you to cooperate fully and finish the verification process in your Perfect Money account. Please understand that without your full cooperation, we might not be able to help you.

Could you please advise if you have received a response from Perfect Money’s customer support in regards to your query?

Hello Andrej

Russell received the first payment and made a new withdrawal request.

Dear Russell,

Please, stay in touch with us and with the payment department

Regards,

FortuneClock team

Thank you, Fortune Clock Casino, for the update. I’m glad to hear the good news.

I’d like to kindly ask both parties to keep us posted on any updates regarding the matter.

Dear Russell,

Have there been any new developments in regards to your complaint? I'm extending the timer by 7 days. Kindly note that in case you don't reply in the set time frame, we will have to reject your complaint.

Hello All,

April 7, 2021 we successfully made the last  payment.

Dear player, please confirm receiving the funds.

Regards,

FortuneClock team

Dear all,

Even though we assume that the issue has been resolved, without confirmation from the player, we are forced to reject this case.

Thank you, Fortune Clock Casino, for your cooperation.