Fortune Clock Casino - Player has been accused of opening multiple accounts.

Deposit £20 with £20 bonus. I work through all the wagering requirements and try to withdraw £90.

36 hours waiting period passed, told withdraw rejected.

Chat is not live, very very slow 15 minutes to respond to one simple question. Then 30 minutes to respond to the next question.

Told my withdrawal is rejected because of multiple accounts, i 100% have never once even seen or heard of the casinos until i signed up and deposited. Obviously a big mistake on my part.

They have such negative reviews and iv not heard of one withdrawal going through.

GURU!! this fortune clock rating should be 0.5/10 maximum.

Anyway just wondering if i could get a refund through my bank for the initial £20 i deposited.

Thanks

Dear Matt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, in a vast majority of casinos, players are only allowed to have one player account per casino. Opening more than one account is against the T&Cs, and duplicate accounts are generally closed after being discovered.

Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. Therefore, it makes sense that casinos protect themselves by closing duplicate accounts.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if there’s any relevant communication which could be forwarded to petronela.k@casino.guru? To the best of your knowledge, is there a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Matt,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.