The player from Greece has requested a self-exclusion. Unfortunately, after closing his first account, he was able to register another one. The player informed us the casino did refund. Therefore, the case was resolved.
Fonbet Casino GR - Player’s attempt to self-exclude from the casino has been overlooked.
Amount: €560
Fonbet Casino GR
Safety Index:HighSafety Index
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8.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Good morning .. I want to file a complaint with the FONBET company, I have self-excluded due to addiction and they are not angry that I was closed in this company... I made a new account of course with the same details. and I have lost €560 please for the immediate return of the my money.they shouldn't have let me play.
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2 years ago
Dear Panagiotis2728,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
I have sent you to your email...the first account I asked to be closed forever due to addiction.
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2 years ago
Translation
About a year ago I made a request for self-exclusion due to addiction forever, this company reopened my account a few days ago and I have lost €560, which I know that what they did is illegal, without of course me asking them to open my account. they have opened it themselves without asking me...
Edited
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2 years ago
Thank you very much, Panagiotis2728, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
The problem is solved...I was picked up by the company I call and they said they will refund the amount I have lost...
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2 years ago
Hi Panagiotis2728,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards, Jozef
