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Good morning .. I want to file a complaint with the FONBET company, I have self-excluded due to addiction and they are not angry that I was closed in this company... I made a new account of course with the same details. and I have lost €560 please for the immediate return of the my money.they shouldn't have let me play.

Καλημέρα σας .. θέλω να υποβάλλω καταγγελία στην εταιρεία FONBET έχω κάνει αυτοαποκλεισμο λόγο εθισμόυ και δεν θυμώνουν ότι σε αυτήν την εταιρεία είχα κάνει κλείσιμο...έκανα λογαριασμό καινούριο φυσικά με τα ίδια στοιχεία.και έχω χάσει 560€ παρακαλώ για την άμεση επιστροφή των χρημάτων μου.δεν έπρεπε να με αφήσουν να παίξω.

Dear Panagiotis2728,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have sent you to your email...the first account I asked to be closed forever due to addiction.

Σας έχω στείλει στο email σας...τον λογαριασμό τον πρώτο ζήτησα να τον κλείσουν για πάντα λόγο εθισμόυ.

About a year ago I made a request for self-exclusion due to addiction forever, this company reopened my account a few days ago and I have lost €560, which I know that what they did is illegal, without of course me asking them to open my account. they have opened it themselves without asking me...

Εννω πρίν έναν χρόνο έχω κάνει αίτημα για αυτοαποκλεισμο λόγο εθισμόυ για πάντα αυτή η εταιρεία μου άνοιξε πάλι τον λογαριασμό πριν λίγες μέρες και έχω χάσει 560€ πράγμα που ξέρω ότι αυτό που κάνανε είναι παράνομο.χωρις φυσικά εγώ να ζητήσω να ανοίξουν τον λογαριασμό μου.τον έχουν ανοίξει μόνη τους χωρίς να με ρωτήσουν...

Thank you very much, Panagiotis2728, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

The problem is solved...I was picked up by the company I call and they said they will refund the amount I have lost...

Το πρόβλημα έχει λυθεί...με πήραν από την εταιρεία τηλεφωνώ και μου είπαν θα μου επιστρέψουν το ποσό που έχω χάσει...

Hi Panagiotis2728,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef