Flush Casino - Player’s account blocked and ignored.

I recently registered on the site and used my welcome bonus to start playing, but suddenly my account was blocked!

They claim that I created multiple accounts, but that is simply not true.

I've asked for assistance through the complaints and arbitration page, but they're ignoring me!

The casino representatives need to stop ignoring my contact and provide detailed explanations about the allegations of misconduct.

Not responding to my inquiries or explaining the arbitration process is an abuse of their position!

I have the right to go through the arbitration process.

Dear oldershck,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you completed the wagering of the bonus and accumulated winnings you wish to withdraw?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I live alone and there's no way someone else is playing!

My account was closed before I even passed KYC.

I was playing to clear the bonus conditions when I was stopped, so I don't know if I even met the conditions.

I will send you the details of the casino later.

Thank you very much, oldershck, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear oldershck,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Flush Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Flush Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

I sent a photo of the other party's response.

They have been refusing my requests all this time with baseless allegations.

I have contacted them multiple times to ask them to begin the complaint and arbitration process if I have no intention of making a withdrawal, but they have ignored me.

There is one more thing that concerns me.

As I'm sure all administrators are aware, similar complaints have been filed recently on June 15th and June 27th.

This is a complaint from people in the UK and Ireland.

Previous claims include a confiscation of €40,000 in Norway.

They said it was the same problem as theirs and there was suspicion of multiple copies being made, so they were going to confiscate it.

The process is as follows.

It appears that the confiscation measures are being taken in a very similar manner.

We are disappointed that they have used any tactic to refuse payment and continue to ignore our requests for a complaint and arbitration process.

Dear oldershck,

Thank you for your message. I wanted to let you know that I've been contacted by the casino representative outside of this thread. We are currently reviewing your case, and I will keep you updated with any developments and conclusions.

Thank you in advance for your patience.

Understood

Please also consider that they are refusing to provide any complaints and arbitration process as outlined on their page.

I have contacted them multiple times to ask them to start the process but they have ignored me.

Dear oldershck,

Please note that I am still in communication with the casino representative outside of this thread. A few additional questions have been raised, and I am currently awaiting the casino's reply.

Thank you for your continued patience.

While I was looking at the complaints, I noticed that a new complaint had recently been filed against us by a Japanese player.

Isn't it the case that confiscation measures are taken mechanically when the amount exceeds a certain amount?

In the past month since June 15th, there have been four cases of funds being confiscated from users who made large withdrawals.

Judging from the content posted, I assume the reasons are all the same.

This is an unnatural movement.

Dear oldershck,

Thank you for your patience as we've reviewed your case. After a thorough evaluation, we have received detailed evidence from Flush Casino's representative confirming the presence of multiple accounts linked to you. While specific details remain confidential, the evidence provided, including deposit records and gameplay activities, is substantial and aligns with their claims.

As such, we must uphold the decision that your complaint is not justified and I am forced to reject it. Maintaining multiple accounts is considered a serious breach of most casinos' Terms and Conditions and can result in penalties.

If you firmly believe that there has been a misunderstanding and that you have adhered to all casino rules, I encourage you to contact the Gaming Curaçao Licensing Authority. You can submit a formal complaint by summarizing your issue and sending it to complaints@gaming-curacao.com. The Gaming Authority has additional resources and tools to support players in such matters.

For guidance on how to properly file a complaint with the regulator, you can visit https://casino.guru/submitting-complaints-to-regulators.

Should you need assistance with the complaint process or receive a response from the regulator, feel free to reach out to me at jakub.m@casino.guru.

I regret that I could not provide a more favorable resolution on this occasion.

Best regards,

Kubo