Flush Casino - Player’s account banned when trying to withdraw winnings.

Played pretty heavy on flush for awhile and didn’t collect any bonuses.

when collecting bonuses , I equaled up in bonuses around 6-7 ETH. I believe I played a bit and manage to win a few more eth ( it’s been awhile )

when trying to withdraw , website instantly banned my account with no reason and has not responded to me in anyway..

Dear Badmood11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Badmood11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Account was fully verified , kyc 2 with picture ID and documents.

games were mostly slots no classic games

Thank you very much, Badmood11, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Badmood11 for providing us with all the information. I hope we'll be able to resolve this issue together.

I am currently in contact with the Flush Casino representative and I'm awaiting further clarification on the case. I will update you about any further developments.

Thank you for your patience!

Dear Badmood11, the casino has provided me with extensive evidence that your gambling activities have violated the casino's Terms and Conditions - specifically the 11. Errors segment. We believe that according to this evidence, the steps the casino has taken are justified and therefore we will reject your complaint.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.