Flaming Casino - The player's withdrawal is delayed.

Hello, because they help so well. Here is another case from me. Waiting a long time for 160 euros to be paid out. I am verified, etc. thank you

Hello wennertom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flaming Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Casino says is under review. Has been verified for weeks. Was with real money.

Since when exactly is your withdrawal pending?

14tage

Thank you wennertom for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Regards,

Nick

Hello wennertom

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Flaming Casino to join the conversation.

Dear Flaming Casino,

Can you please provide some information regarding the player's long withdrawal?

Hi there,

I checked Flaming Casino on the username provided for a pending withdrawal but I was not able to find any pending withdrawal. I am a bit confused about the case here but if you want to give me more information I can look into it and I am here to help.

Have a nice day.

Flaming

I gambled it yesterday after 3 weeks of no payout. They wouldn't have given me anything. Can be closed

Hello wennertom

I understand that sometimes waiting for a withdrawal to be processed or a complaint to be resolved can be frustrating, but casinos have the right to perform additional checks before the withdrawal can be processed. Unfortunately, as you have informed us that you have gambled away the disputed money there is nothing we can do about your complaint and we are forced to reject and close this complaint.

Please be informed that if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal