The player's withdrawal is delayed for an unknown reason. While the casino was performing additional checks, the player informed us that they have gambled away the disputed money. Unfortunately, there is nothing more we can do with this complaint and we are forced to reject it.
Flaming Casino - The player's withdrawal is delayed.
Amount: €160
Flaming Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
Flaming Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, because they help so well. Here is another case from me. Waiting a long time for 160 euros to be paid out. I am verified, etc. thank you
Automatic translation:
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2 years ago
Hello wennertom,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flaming Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Casino says is under review. Has been verified for weeks. Was with real money.
Automatic translation:
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2 years ago
Thank you wennertom for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.
Regards,
Nick
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2 years ago
Hello wennertom
I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Flaming Casino to join the conversation.
Dear Flaming Casino,
Can you please provide some information regarding the player's long withdrawal?
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2 years ago
Hi there,
I checked Flaming Casino on the username provided for a pending withdrawal but I was not able to find any pending withdrawal. I am a bit confused about the case here but if you want to give me more information I can look into it and I am here to help.
Have a nice day.
Flaming
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2 years ago
Translation
I gambled it yesterday after 3 weeks of no payout. They wouldn't have given me anything. Can be closed
Automatic translation:
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2 years ago
Hello wennertom
I understand that sometimes waiting for a withdrawal to be processed or a complaint to be resolved can be frustrating, but casinos have the right to perform additional checks before the withdrawal can be processed. Unfortunately, as you have informed us that you have gambled away the disputed money there is nothing we can do about your complaint and we are forced to reject and close this complaint.
Please be informed that if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Michal
