The player from Germany has requested withdrawal a month ago. It has been pending since. The complaint was closed as unresolved as the casino did not respond to us within the given time.
FireSlots Casino - Player’s withdrawal has been delayed.
Black points: 363
Amount: €1,025
FireSlots Casino
Safety Index:LowSafety Index
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4.9
FireSlots Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
I've been waiting for the payout for over a month ... Account was verified after one day. Customer center keeps saying that processing takes up to 21 working days. But they are long gone. What shall I do -.-
Automatic translation:
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3 years ago
Dear chriss1990,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Good day. Yes, my account has been fully verified since the 1st day. In addition, the terms and conditions state a processing time of up to 48 hours. After these were over, the status was set to ... in process. After chatting several times, I was told that it could take up to 21 working days for the payment to be made SECURELY. (There is nothing to do with this in the terms and conditions).
Automatic translation:
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3 years ago
Thank you very much, chriss1990, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello chriss1990,
I'm Nick and I'll be assisting you from now on in your issue. I would like to ask FireSlots Casino to join us and help us resolve the player's issue.
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3 years ago
Translation
I always get this to hear in the chat:
However, to speed up the process, I'll send a reminder to our finance department about your problem.
I advise everyone to play from there
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3 years ago
Unfortunately, we haven't receive any respond from the casino yet. Please note that in case the casino won't respond within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.
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3 years ago
Translation
Great ... nothing will come either! Dear other player. FINGERS OFF THIS CASINO
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3 years ago
Dear chriss1990,
Unfortunately, we still haven't receive any respond from the casino. I'm really sorry that we could not help you resolving this issue but as long as the casino is non-responsive, there isn't much we can do. We will be now forced to close the complaint as unresoveld which may negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you out.
Best regads,
Nick
Casino.guru
