The player from Germany has requested a withdrawal two weeks ago. It has been pending since. The issue was successfully resolved. The player received his winnings.
FireSlots Casino - Player’s withdrawal has been delayed.
Amount: €600
FireSlots Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
FireSlots Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I stupidly paid in at fireslots without a bonus and would like to withdraw 600 euros. My account is fully verified.
Now the payout should take 7-21 days! It's not normal and way too long. I've been waiting for 2 weeks and nothing happens!
Automatic translation:
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3 years ago
Dear dusty97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
My account is already fully verified and I have been waiting 2 weeks for my payment. I applied for a payout via bank transfer and waiting for the money for weeks is not common nowadays!
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3 years ago
Thank you very much, dusty97, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hi dusty97,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite FireSlots Casino to the conversation to participate in the resolution of this complaint.
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3 years ago
We would like to ask FireSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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3 years ago
Translation
The money has now finally been paid out. After more than 3 weeks!
I can only advise everyone to stay away from this casino !!
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3 years ago
Dear dusty97,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
