The player from Germany has requested a withdrawal two weeks ago. It has been pending since. The issue was successfully resolved. The player received his winnings.
The player from Germany has requested a withdrawal two weeks ago. It has been pending since. The issue was successfully resolved. The player received his winnings.
The player from Germany has requested a withdrawal two weeks ago. It has been pending since. The issue was successfully resolved. The player received his winnings.
I stupidly paid in at fireslots without a bonus and would like to withdraw 600 euros. My account is fully verified.
Now the payout should take 7-21 days! It's not normal and way too long. I've been waiting for 2 weeks and nothing happens!
Ich habe dummerweise bei fireslots eingezahlt ohne Bonus gespielt und möchte 600 Euro auszahlen. Mein Konto ist komplett verifiziert.
Jetzt soll die Auszahlung 7-21 Tage dauern! Das ist doch nicht normal und viel zu lange. Ich warte bereits 2 Wochen und nichts passiert!
Dear dusty97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear dusty97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
My account is already fully verified and I have been waiting 2 weeks for my payment. I applied for a payout via bank transfer and waiting for the money for weeks is not common nowadays!
Meine Account ist bereits komplett verifiziert und ich warte schon 2 Wochen auf meine Auszahlung. Ich habe über Banküberweisung die Auszahlung beantragt und wochenlang aufs Geld zu warten ist nicht üblich zur heutigen Zeit!
Thank you very much, dusty97, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, dusty97, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hi dusty97,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite FireSlots Casino to the conversation to participate in the resolution of this complaint.
Hi dusty97,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite FireSlots Casino to the conversation to participate in the resolution of this complaint.
We would like to ask FireSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
We would like to ask FireSlots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Dear dusty97,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Dear dusty97,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.