Las Atlantis Casino - Pelaaja ei pääse kasinolle.

I redeemed no deposit bonus 50$ at Las Atlantis about 2/3 months ago when they newly launched. With code 50ATLANTIS. They given me huge wagering requirements 2500$. But I completed the requirements. I want to deposit and play in their website from last few days. But I can't reach their website. It's says The website doesn't support in your country. Can you please help me to reach to them. I want to play Las Atlantis. Thanks.

Dear Hanif5055,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found https://lasatlantis.com/terms/:

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

How much money did you have in the active balance when the casino blocked your access? Do I understand correctly, based on the disputed amount, that you had $175 in your account?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes I had 175$.

But the terms has been changed I think 🤔. Bangladesh wasn't the list of restricted country. That's why I was able to register at Las Atlantis.

Hello Hanif5055,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50ATLANTIS and your balance is considered as bonus one until deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 4/20/2021, however the required deposit was never made. Also, the account was never verified over the phone and no documents received according to KYC procedure. In addition to that the last login to the account made on 4/20/2021 and there were no logins anymore before the country has been restricted by provider.

However, the best customer experience is aim of ours and we are ready to make an exception here, so you’ve been emailed with BTC wallet request in order to proceed with Payout.

Regards,

Las Atlantis Casino Team

I received my winnings.

Awesome news, Hanif5055. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.