Casino of Dreams -arvostelu

Pelaaja onnistui tallettamaan kolmannen osapuolen PayPal-tilin kautta sekä luottokorteilla, jotka eivät olleet heidän nimissään. Kasino lupasi, että se palautetaan, mutta hyväksyttyään kaikki pyydetyt asiakirjat kasino ei juuri vastannut pelaajan viesteihin ja sulki heidän tilinsä. Lopulta pelaajalle ilmoitettiin, että rahaa ei palauteta. Sen jälkeen ei ole tullut uusia päivityksiä.

The customer sent his verification documents to the casino but they were declined, asking for another document. The customer thus claimed denial of his valid ID. The casino supposedly sent a response to the mediator they would only discuss this with their appointed ADR and there hasn't been any progress since.

Pelaaja valitti, että menettäessään talletuksensa hänelle annettiin suuri summa rahaa pelata ilmaiseksi bingo-luottoksi. Hän pani rahaa useille lipuille ja jätti kannettavan tietokoneen yön yli. Kun hän yritti kirjautua sisään seuraavana päivänä, kasinon sivulla tapahtui '503-palvelinvirhe'. Pelaaja epäili saavansa IP-lohkon. Sen jälkeen ei ole enää päivityksiä.

The customer had a previous self-exclusion on their name but since they used a different e-mail address the casino allowed the customer to play and lose their money. The casino stated that they wouldn't respond to this complaint.

Pelaaja 'peter160682' sulki itsensä pois tässä kasinossa peliriippuvuusongelmiensa vuoksi. Kuitenkin puolitoista vuotta myöhemmin, vaikka hän käytti samoja rekisteröintitietoja, mutta käytti eri sähköpostiosoitetta, hän kuitenkin pystyi avaamaan uuden tilin. Ennen kuin kasino huomasi, että se oli itsestään poissuljetun pelaajan tili, hän onnistui tekemään talletuksen. Kun pelaajan tili oli suljettu, pelaaja vaati vaatimaan palautusta talletuksistaan. Kasino kieltäytyi tekemästä niin ja perusteli sitä itsestään poissulkemisella, joka houkutteli molemmat osapuolet joihinkin vastuisiin ja jota pelaaja yritti kiertää käyttämällä toista sähköpostiosoitetta - tietoa, joka oli tärkeä yksilön tunnistamisessa. Kasino ei reagoinut julkisesti tähän valitukseen.

The player, Mairee, complained that the casino was withholding her payout. She hadn't had issues receiving her money before, but this time, the casino support kept telling her to contact the finance department and the finance department was supposed to email her back with an update, but that had never happened. No reply from the casino which left the case unresolved.

Toni had won around £4,000 when her account was suspended and she was asked to send a lot of documents for the account verification. She provided those straight away and 5 weeks later, her request was still in the queue. No further information on this case is available.

The player registered their account in the UK, won some money, moved back to their home country and closed their bank account in the UK. After that, they tried to withdraw their winning using a different bank account, but their winning was confiscated and their account was blocked. The casino informed them it was because their account was linked to fraudulent activity. The complaint remains unresolved.

Player, Snakey88, complained that he had received a bonus offer via email from the casino so he signed up and started to play. However, when he asked for a withdrawal, the casino told him he had self-excluded himself from the casino in the past and wouldn't pay his winning. Finally, the player got his deposit back but he said it was nowhere near his winning, the £2,800. There is no further information available.

The player, Trainst, complained that after he asked for withdrawal and got through all the security checks, he received a message from the casino who accused him of breached bonus terms and conditions. They accused the player of lowering the bet too much but actually, he didn't lower it that dramatically and it should have been still within the frame of the rules. The casino didn't respond to the complaint and it remained unresolved.