The player from Germany had his winnings cancelled due to unfinished KYC verification. We rejected this complaint as it was sports betting related.
FEZbet Casino - Player’s winnings from sports betting have been voided.
Amount: €1,500
FEZbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi there,
I won sports betting at fezbet and couldn't withdraw the money. After 2 weeks I should do a long series of tests for my detection. I didn't do that because I read more and more dubious messages. I wanted to withdraw 500 and 400 euros once, but the money was not returned to my account. I still have 400 euros in my account. Maybe you can help me, even though it's not a casino game.
LG Kevin I *******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Kevin,
Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.
Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hi there,
I ask that you contact the company. Maybe you already have similar experiences with the betting site. I would like to continue to write to you by e-mail.
Automatic translation:
Public
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2 years ago
Thank you very much, Kevin, for your reply and email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.
I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.
I contacted the casino requesting more information and will continue our communication via emails.
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