FEZbet Casino - Player's account in the casino was blocked.

Within one day, all my accounts at Rabidi N.V. licensed bookmakers were blocked. The difference is that on Rabona, Sportaza, Librabet, despite closing the account, they want to pay me all the money accumulated there. Fezbet closed my account and confiscated all my money and won't give it back. Accounts have been closed for no reason and I don't care why but the money must be returned to the customer not stolen. They don't want me to play with them anymore.. ok, but money is paid out, not stolen. Probably the accounts were closed because I am a player who brings them losses and not profits.

Dear kickoff,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FEZbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. I had an account there for several years. I have ordered payment several times during this time and it has always been delivered without any problems.
2. They didn't send me any e-mail with information. they just blocked the account. I found out about it when I tried to log into my account. after contacting the chat, they informed me that they steal my entire balance and do not pay me money because they have in the regulations that they can block any account at any time and confiscate all money without giving a reason.
3. I played sports betting and maybe live roulette a few times but I don't remember exactly.
4. I have never received any bonus from them. Never.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly.

If it turns out the casino blocked your accounts and confiscate your funds due to your sports-betting activity we'll have to reject your complaint and recommend you use another service. Thanks for your understanding.

Was your account in FezBet Casino verified?

I only bet on the most popular sports. Football champions league, laliga, formula 1. There are no proceedings against me here, they just blocked my account and stole my money. The topic is closed. You casino guru, on the other hand, would rather just say there's nothing you can do and wash your hands instead of asking fezbet. It costs you nothing and I lost my money because of these scammers.

Thanks for your reply,

I am sorry you feel this way. Please understand our Complaint Resolution Centre can't help you with a sports-betting-related issue.

Nevertheless, if you wish to pursue the case further, I will send you our recommendations for websites that might be of help to you.

There is also an option for you to file a complaint to the casino's authority at certria@gaminglicences.com

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.