The player from Brazil had been struggling to withdraw his estimated winnings of R$14,000.00 from Fazobetai since October 2023. Despite successfully withdrawing small amounts, he still had R$11,150.00 pending. Recently, he had encountered restrictions on his account access, which was 'under review' at the time. The player reported that the casino's website had been temporarily offline, but upon returning, his account balance and history were missing. We invited the casino to respond to the complaint, but received no reply. Thus, we had to close the complaint as 'unresolved'.
Faz o Bet Aí Casino - Player's withdrawal of winnings is delayed.
Black points: 876
Amount: 11,150 R$
Faz o Bet Aí Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
8 months ago
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9 months ago
Translation
Casino Guru,
I hereby express my dissatisfaction and request assistance regarding the Fazobetai betting house, with which I have faced significant problems when trying to withdraw my winnings.
Since October 2023, I have been trying, without success, to withdraw an amount of approximately R$14,000.00. Initially, withdrawal attempts were responded to by the house with the justification that my request was in "priority order", but without any effective progress. After four months of this impasse, I decided to test the withdrawal system with a smaller amount, something around R$500.00, which, to my surprise, was processed without any major problems. Encouraged by this action, I continued to request withdrawals of small amounts, managing, after insistence, to receive approximately R$3,000.00 of the total due.
However, I still have R$11,150.00 left to receive. Even though I continue to request withdrawals daily, I recently came across a restriction on access to my account, under the allegation that it is "under evaluation". It is important to highlight that, during this period of withdrawal attempts, I practically did not place bets, except for one, of symbolic value (R$50.00), to keep the account active.
Before there was a specific channel for complaints about Fazobetai at Casino Guru, I registered my complaint at ReclameAqui, where the only guidance I received was to wait. Now, I seek the intervention of Casino Guru to help resolve this impasse, so that I can fully receive the winnings that rightfully belong to me.
Thank you in advance for your attention and support. I trust Casino Guru's recognized commitment to fairness and transparency in the online gambling world to help resolve this issue.
Yours sincerely,
Caio L.
Edited by a Casino Guru admin
Automatic translation:
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9 months ago
Dear caiobbl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that you are currently unable to log into your account?
Could you please specify how many pending withdrawal requests you have in your casino account?
Could you please advise what types of games you played? Was it slots, live casino games, or did you participate in sports betting?
Have you passed the full KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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9 months ago
Translation
Dear Veronica,
Firstly, I would like to express my gratitude for the attention given to my situation. Below is the requested information, complemented by details relevant to my case:
Account Access : My account is currently inaccessible due to being "under review". This situation persists, preventing me from carrying out any operations or monitoring my financial situation at the casino.
Pending Withdrawal Requests : Over time, I made dozens of withdrawal requests, which, unfortunately, were systematically refused. On several occasions, after contacting support via chat, I was able to receive smaller amounts, indicating an inconsistency in the withdrawal process that was not adequately justified.
Types of Games : During the period in question, I participated in a variety of games made available by the platform, including sports betting and casino games.
KYC Verification : My account was verified not once but twice. The first verification took place shortly after I signed up, and the second, more recently, at the casino's request. Both completed successfully!
Accumulation of Earnings : The significant gains I made occurred almost six months ago, a period during which my account had already been completely verified, as well as all the movements made on it. Everything was thoroughly examined and approved.
My winnings were accumulated in accordance with the casino rules, respecting the established terms and conditions.
I hope the information provided contributes to a fair and objective analysis of my situation. I am fully willing to collaborate in any way necessary to clarify any remaining doubts and find a satisfactory solution. Thank you in advance for your continued attention to this case, looking forward to a positive resolution.
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9 months ago
Thank you very much, caiobbl, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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9 months ago
Translation
The platform disappeared from the map!
See complaints about this casino on the largest consumer complaints website in Brazil (https://www.reclameaqui.com.br/empresa/faz-o-bet-ai/lista-reclamacoes/). Everyone with the same problem as me, in the same chronology:
1. 6 months ago the casino did not pay anyone, with the arguments that it had a payment priority order and it would be enough to wait;
2. recently started blocking all players who insisted on requesting withdrawals of their winnings;
3. and now the site has been down for over 24 hours!
It is clear that the FazOBetAi platform is managed by criminals and scammers and that, unfortunately and probably, nothing will be resolved from here, not even with the help of a serious and correct platform like CasinoGuru.
Just an addendum to a point of disappointment for CasinoGuru:
"SAFETY INDEX: HIGH"
Based on what? This is extremely dangerous for your credibility. Has any analyst played in this house, had considerably relevant gains and managed to withdraw them? Because I don't know anyone who achieved this feat within FazOBetAi.
As I said above, just research any criticism from Brazilian players about this Casino, and you will see that they all have the same standard problems. It goes far beyond players who cause problems regarding the terms and conditions of serious casinos!
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9 months ago
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UPDATE:
The casino had been offline for a few days, the reason being that they were undergoing maintenance. Thus, the FazOBetAi casino website is back online, with a new layout, structure, etc.
What also came back: access to my account!
What didn't come back: the balance I had (R$11,150) and the entire account history.
The chat responded with this argument:
"As our platform is undergoing updates, sometimes instabilities occur, we are trying to finish our updates and everything appears normally for our players."
Everything about this casino is very strange. Lots of messing around. Many problems.
My question is : is there still a chance of me being able to withdraw the huge gains I made?
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8 months ago
I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.
Dear caiobbl,
I am so sorry to hear about your problem. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a Faz o Bet Aí Casino representative to join this conversation and participate in resolving this complaint.
Dear Faz o Bet Aí Casino,
Could you please comment and provide any supporting evidence to better understand the issue? My email address is petronela.k@casino.guru.
Thank you in advance for providing the information.
Kind regards,
Petronela
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8 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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8 months ago
We regret to inform you that, despite our efforts, we have not received any response from the casino regarding the issue at hand. Consequently, we are compelled to officially close the complaint as 'unresolved'. It's important to note that the casino retains the option to revisit and reopen this complaint at any point in the future.
We understand the frustration and disappointment this may cause, and we sincerely apologize for not being able to offer more assistance in resolving the matter. Should there be any developments or if you require further support, please do not hesitate to reach out to us.
