FatPirate Casino - Player’s bet amount is confiscated due to website malfunction.

I was on an evolution blackjack hand for $100. I tried to remove the bet, the button did not work and continuously doubled my bet and then added $400 worth of side bets until my whole account balance was on the hand. Continued trying to remove it, the button would not work and the timer ran out. I immediately cashed out instead of playing the hand and lost all my money. They are taking days to get back to me I just want the bet amount back in my account to withdraw

Dear Jacobervin,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you experienced with your bet while playing Evolution Blackjack and the subsequent loss of your funds.

To better understand and proceed with your case, could you please provide more details regarding the situation? Specifically:

• Could you confirm if this issue occurred on the casino’s desktop site, mobile site, or their app?
• Did you encounter any error messages while trying to adjust your bets?
• Do you recall if there were any interruptions in your internet connection or device performance during the session?
• Have you already contacted the casino’s customer support regarding this issue? If so, please share any responses or communication you’ve received from them.

If you have screenshots, screen recordings, or any additional evidence (e.g., chat logs, transaction records) that can help us understand the issue better, kindly forward them to petronela.k@casino.guru.

Your cooperation is very important for us to proceed with this case effectively. Without the necessary information and evidence, we won’t be able to assist in resolving the issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!