FatPirate Casino - Player is able to play despite an active self-exclusion.

Good evening,

Less than a month ago, I requested self-exclusion from all Curacao-licensed sites, including 22bet and 20bet. Despite this, they allowed me to register. I am a compulsive gambler and currently undergoing treatment, and they did not respect the self-exclusion request. I am asking for a refund of the amount since I should not have been able to play. Please help me, I am desperate and I am thinking about suicide.

Thank you.

Dear filippo00000,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

There is currently no way to self-exclude from all Curacao-licensed casinos at once. You must self-exclude at each casino individually, and instructions for how to request an exclusion should be obtained by checking the casino website or contacting the operator directly.

Moreover, please note that FatPirate Casino operates without any license, so even if you were excluded by a particular licensing authority, this casino would not have any records of it.

Have you requested to be self-excluded from FatPirate Casino directly? If yes, please forward me the account closure request at veronika.l@casino.guru.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker, which supports seven languages, is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,230 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

HI,

I had requested self-exclusion from 20bet, 22bet, wazamba and winsane from all the sites with a Curacao license and they confirmed it. Despite this they allowed me to register and play. I am a gambling addict and desperate. Please help me.

Thank you

I have checked the Responsible gaming section of FatPirate Casino and this is what I found:

Self-exclusion request: you can contact Support Service Team via e-mail: support@fatpirate.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

Could you please specify if you sent an email to this address? If you did, please forward it to me at veronika.l@casino.guru.

As I mentioned in your previous complaints, this casino is not related to 20bet or 22bet in any way, so they do not have any information about you being self-excluded there. Thank you for your understanding.

I asked later in chat and they self-excluded me. But I shouldn't have signed up because the previous providers had assured me of self-exclusion from all Curacao licensed providers. Please help me I need that money, otherwise I'll kill myself.

Please understand that FatPirate Casino operates without a gaming license. The casino learned of your gambling problem only after you informed them directly in chat and requested to be self-excluded. I genuinely want to assist you, but in this situation, our options are unfortunately very limited.

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Above all, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true)

I am sorry but in this case, we are unable to assist you any further. This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika