The player from the Netherlands experienced error code 211 twice within a week, which prevented him from entering a game. Despite contacting support multiple times with screenshots, he received no response. The player estimated potential losses but could not confirm the exact amount. The complaint was closed due to the player's lack of response to follow-up queries, making further investigation and resolution impossible.
FatPirate Casino - Player faces technical issues and unresponsive support.
Amount: €500
FatPirate Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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2 months ago
Twice within one week (once on iphone and once on a PC) I experienced error code 211 and because of that not being able to enter the game anymore.
The game played was Ancient Fortunes: Poseidon Megaways WOWPOT
Second time managed to make a print screen. Both times contacted support but after numerous emails and reminders didn’t get any response. Therefore i would not recommend anyone ever to play at this website. Technical malfunctions and bad support just create a lot of frustration.
The disputed amount is an estimate but could be higher if i would have hit a bigger pot.
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2 months ago
Dear MrNiceguy,
Thank you very much for submitting your complaint. I’m sorry to hear about the technical issues you’ve experienced and the lack of support you received.
To better understand your situation and assist you effectively, could you please provide us with the following details:
- Can you specify the dates and times when you encountered error code 211 on both your iPhone and PC?
- Did you notice any patterns or specific actions that triggered the error?
- How much was the estimated disputed amount for each occurrence?
- Can you provide the print screen of the error code 211 that you managed to capture?
- Have you received any automated responses or ticket numbers from the support team when you contacted them?
You can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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2 months ago
Dear MrNiceguy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
