Fairspin Casino - The player is struggling to complete the KYC verification.

Im have a french nationality, but im hungarian resident, so im technically allowed to play in there casino. But they dont allow me to KYC. The kyc with the third party doesnt work, as im french nationality but hungarian resident.

My ID nationality have french adress. But i changed im an expat since 1 years already, and have all the proof i live in hungary

They dont try to understand my case, so i cannot withdrawal

Dear Pauloloco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly.

Could you explain exactly how long you play in the casino? Since when are you living in Hungary? Were you asked to supply documents proving your current address in Hungary?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear Pauloloco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Tomas

We verified successfully our dear player

And the amount already reached Mr Pauloloco

Best Regards

FairSpin Casino

Thanks for the reply to the Fairspin Casino representative.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.