The player from Switzerland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Fairspin Casino - Player’s winnings haven’t been received yet.
Amount: 1,272 CHF
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello dear Casino Guru team
I have big problems with Fairspin Casino.
Actually, I really enjoyed playing at this casino.
After a few deposits by credit card I was able to win something.
However, that is where the torture begins.
I'm verified, no problem.
Unfortunately, every single withdrawal request is rejected. The support doesn't help, says I have to pay out to the credit card, then again to the bank account, then the Iban has to be written without gaps, then again only to the credit card.
Please help me, unfortunately I can't get any further on my own.
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2 years ago
Dear Xestery,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
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Here I upload a list of rejected requests
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2 years ago
Dear, Xestery!
Your withdrawals were rejected because you requested them with the wrong method
Now everything is correct
Please expect for your winnings in the nearest time
Thank you for your request
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2 years ago
Translation
Hello Fairspin team
Thanks for the answer. However, I had already paid out beforehand on exactly this card and it was rejected.
I hope, however, that it finally works and I'm looking forward to the profits.
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2 years ago
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Unfortunately, I still haven't received my funds.
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2 years ago
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Hello, now I have received the money in full.
Thanks a lot for this.
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2 years ago
Awesome news, Xestery. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
