Fairspin Casino - Player's deposit is not reflecting in his account.

Yesterday at 2pm I deposited 105 CAD and it never reflected on my account. I have tried several times to address this with the casino and they tell me they can’t help.

Dear Hawestyle, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

So all in all, fairspin owes me 2600 usd and also 105 cad. This is pure garbage. I need help.

All of this was won on playson slots. Totally fair and square. This is criminal. Gross. Nasty type stuff.

Hello!

The Gaming Platform Team would like to take part in this complaint and prevent any possible misunderstanding.

To make the situation more clear from the very beginning we must specify some details.

We understand that transactions are a big part of experience for members of the gaming platform and always care about every deposit/withdrawal.

Mentioned amount of 105 CAD - that is the amount of deposit of the member of the platform that has not reached active balance.

We were informed about that situation and continue to work with it to be sure of all details of that transaction.

Our Team already has an update for that situation and member of the gaming platform can receive it through email. 

Amount of 2 600 USD that has been mentioned - amount of current withdrawals requested of the member of the gaming platform.

At this moment withdrawal requests are in process and will be completed as soon as it will be possible.

Important to mention that no transaction or process takes longer than it is set by a specific process.

With those facts every side of this complaint can be sure that there is no violation or incorrect processes from Fairspin.

Respectfully,

Fairspin!

Dear Fairspin Casino representative,

Thank you for getting in touch with us and providing us with more information regarding the player's case.

Dear Hawestyle,

Have you received any update from the casino regarding the status of your deposit?

Regarding your withdrawal requests, could you please specify what their status is? Are they shown as pending or have they been processed by the casino? When exactly did you make your withdrawal requests?

Close the complaint, I was paid. Thanks

Dear Hawestyle,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru