Expekt Casino SE - The player's dissatisfied with the casino RTP.

Tricked into opening an account. I thought it was the usual Expekt casino, but it turned out that they have changed owners and call themselves "New Expekt". The new owner is LeoVegasGroup and there I previously had an account with LeoVegas.com. I chose to close my account there due to them manipulating their slots and lowering the RTP %. Standard to lower the RTP from 96% to 94% which creates lots of deadspins for the player. I absolutely do not want to play on rigged slots! I immediately notice that the RTP is lower than normal so I ask customer service and he confirms and writes something like: "We have chosen to have a lower RTP to be able to make money and expand the site to be able to offer better rtp in the future". Do you understand how crazy that sounds?

Dear Doobz,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me to nikolas.b@casino.guru. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Doobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.