In 2017-06-30 I contacted Expekt support via e-mail asking them to close my account permanently due to gambling addiction. I provided all necessary personal data for this.
I got a reply confirming my account closure and that I was never going to be able to open an account at Expekt again.
However I had a week moment and was looking for places for gambling again. I could open a new account with the same data which was supposed to be blocked. I managed to play for 14000 sek before I stopped myself.
I was in contact with the Expekts complaint department. It took them over two months to come to the conclusion that they haven’t done anything wrong. I doubt they even read my mail and screenshots because they got my first name wrong twice.
In 2017-06-30 I contacted Expekt support via e-mail asking them to close my account permanently due to gambling addiction. I provided all necessary personal data for this.
I got a reply confirming my account closure and that I was never going to be able to open an account at Expekt again.
However I had a week moment and was looking for places for gambling again. I could open a new account with the same data which was supposed to be blocked. I managed to play for 14000 sek before I stopped myself.
I was in contact with the Expekts complaint department. It took them over two months to come to the conclusion that they haven’t done anything wrong. I doubt they even read my mail and screenshots because they got my first name wrong twice.