Evolve Casino - Player wishes to close casino account.

This casino refuses to close my account, even though I have stated I have a gambling addiction and want to be excluded from their site forever. They keep claiming a document to prove my address; I have sent them; However, they never get accepted, even though all other casinos have accepted them as part of the KYC procedure. Also they keep sending me unwanted SMS and emails. Just close my account now already!

Dear Annikale,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services. Please check the following link: https://www.evolvecasino.com/terms-and-conditions:

"Responsible Gaming

6.2 The player may at his discretion choose to limit his ability to access the Account (log in) for 30/days in which the account will not be accessible again.

6.3 The player may choose to limit his ability to access the Account (log in) for a time period of his choice, during which his account will not be accessible and the remaining funds will be frozen. The player will be able to use them after the expiration of the time period defined or he can request to be transferred back to his bank account.

6.4 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal.

6.5 Any self-exclusion request would be valid for the brand the player is currently a member of www.evolvecasino.com only and does not include other sites operated by us.

6.6 All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in "Cashier" "Limits’ section in our portal and such change shall take place after 24 hours after the request has been received by the Website support."

Additionally, I would recommend sending an email including all the relevant information to support@hd.evolvecasino.com. In this way you’ll have a proof of such an action.

Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Annikale,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Dear Annikale,

Please let me know how would you like to proceed. Thank you in advance.

Hello,

We can close this ticket, since I have decided not to use their casino anymore anyway and have blocked myself from depositing. Their service is very bad, though. Thanks anyway for your consideration!

Annika ***,

Finland

As the complaint has been resolved, we will now close it in our system. Thank you very much, Annikale, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru