The player from Germany had her bonus privilege limited. Additionally, she's dissatisfied with the overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
Evolve Casino - Player complains that she didn't receive any deposit bonuses.
Amount: €697
Evolve Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
A total of €697 deposit lost.
Offers are scams, there was €6 cashback on a weekly deposit of €225, there was €2.71 cashback on €205.
The support told me that the cashback is so low because a new promotion is running, I should select that and deposit again.
I never got the bonuses for deposits !!!!!
Automatic translation:
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1 year ago
Dear simplyme,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice. As long as you didn’t place any bets using your last active deposit, you should be entitled to a full refund.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Translation
I thought so. It's getting worse and worse and there can no longer be any question of seriousness.
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1 year ago
Translation
I have regularly deposited in this casino for the last two months and even if I had losses I deposited again because a cashback was offered and free spins the other action is called Mission possible and there you get free spins at the lowest level. It does not speak of customer friendliness if you do not keep these empty promises. And I paid quite a bit.
Automatic translation:
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1 year ago
I wish I could be of more help. Unfortunately, as I mentioned earlier, bonus offers can be revoked or discontinued without prior notice.
I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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