Everum Casino - Player's account has been mishandled by casino.

Hello from Casino Guru, I am asking for your help, because in my country Bulgaria I am registered in the national list for gambling addicts with an egn [sensitive information removed by Casino.Guru admin] I also share personal data that if there are doubts, check it anywhere I played until now in casino everem they don't have the license to accept players from my country they not only accepted me but also started brutally robbing me seeing that I'm bad with gambling and I make deposit after deposit to them I tried to contact them in the chat and to tell them my problem but sorry customer service is under full criticism they didn't answer me at all even kick me out of the chat every time for this I decided to turn to professionals like you and help me block me and delete the casino my case it's different i'm protected by the gambling law in bulgaria and i shouldn't be allowed to play anywhere i'm sick of the brain i'm sorry i was born only thinking about a casino whatever it is i just want my money back like this as they took them and to block me that's it

Dear ThugLifeForlife,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Everum Casino.

I checked the casino website and the casino is licensed under Curacao egaming, and accepts Bulgarian players. Casinos outside of the Bulgarian license won't be part of the self-exclusion scheme set up by the Bulgarian license.

According to the website, multiple responsible gaming options are available including a self-exclusion https://everumcasino.com/responsible

"Control your game

If you think you have a gambling problem you should take the necessary steps to temporarily suspend or exclude your account until you resolve your issues. Should you not wish to suspend or exclude your account but just better control your gaming times and spending you may choose to place limits on your deposits, losses, turnover or session times. 

We provide tools that will allow you to limit your game in different ways. For your benefit you will not be allowed to remove any restrictions placed on your account or bets until a minimum period twenty four hours from the moment you request to decrease the limitation. Increase in restrictions will be affected immediately.

Set up a limit or request a suspension or exclusion."

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you informed the casino about your gambling problems or have you requested a self-exclusion via live chat or email?
• Is your casino account currently accessible to you?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas, the casino does not respond to me at all in the chat, their chat is under all criticism, I even think that on purpose. They do not respond to me, nor from the upper level of. Email support answered me, I think that you have nothing to help me except

Looking for a connection with curacao gaming and telling them about my problem, maybe there will be a better development, so if you can't help me get back stolen deposits and block my account there, I will continue to look for help, I will not give in to such sites take advantage of the fact that I have a sick brain and I can't live if I don't bet right these sites are the lowest and most fraudulent and they make the most of it

I can share everything in my profile if you want, even the password and the email I use to log in, I can share it with you, just ask for a chat and I'll send you how I write to myself, I think it's pointless

I know why my national list of gambling addicts does not share this information with other licensing bodies which is quite sad because casinos are available everywhere as you can see and most if not all are taking advantage of people like me with gambling problems now instead of being I play in my casinos that I trusted, I became even worse because they rob you in minutes, this is a brutal casino, this is the kind of casino I've seen for the first time in my life, I think their games are also fake, most of them because a game should have at least a little regaining part of what was lost, but their games have a hundred empty loops, we're even talking about a triple. There's nothing else, if you understand me

If two gambling control authorities do not interact if only for my country this list applies then what is the point of these I will go to others and so in this insidious circle until I end up two meters underground they are everywhere sprouting like fleas constantly There new and new sites that gladly accept you, knowing that they will take your money, it is very clear that they will take advantage of this, I knew that this is how things are, otherwise I would not have entered this list if I knew that foreign sites would gladly accept me and they rob brutally these sites of mine didn't do that brutally now I've become even worse than I was before I entered this list

I understand your point.

It's unlikely that 2 or more licensing authorities will share such a list. You can read more regarding the problem in our article here:

https://casino.guru/current-state-of-self-exclusion

The second possibility is self-exclusion on a national or license-wide scale, which blocks players out of all gambling establishments operating in their country or with a given license. Though much more significant, this solution is in the grand scheme of things insufficient, as it can't possibly cover the outer space: a true chronic gambler can easily bypass these self-imposed measures by visiting unlicensed and often subpar gambling operators, or foreign operators that cannot participate in the local system for various reasons. (...)

There are currently no international self-exclusion standards in existence. As a result, differences between national self-exclusion systems create an unequal level of player protection and make it impossible to successfully compare individual countries."

Kindly don't share your login information with anyone.

We can only try to assist you to recover in case you informed the casino about your gambling problem and the casino failed to enact a self-exclusion as a result.

Please let me know if you informed the casino and when. Otherwise, our recommendation would be for you to inform the casino and request a self-exclusion due to gambling problems.

I'll await your reply.

I have not informed the casino at all since I wrote my complaint here, I have not tried to talk with them because the conversation is pointless, they are Russians pretending to be English, they write in English but with mistakes I use a translator and I make mistakes again and in the end the chat between me they didn't work either, but I saw a link that he sent me in our conversation above and I already know how to set account restrictions, however I didn't do it, I even continue to play and bet on this site, they are all the same, I think it was pointless yes I'm looking for help since I can't control myself I will always find a way to bet even in this case and in any case everything depends on the person himself and his actions this was a pointless attempt to get rid of what I myself should I'm fighting but gambling is for life with me I'm sorry for the lost time and for the accusations against Casino everum, in the end no one forced me to gamble there or wherever 4 it was harmful that everyone is the same and it's my fault I take back everything I said and I apologize to you for the lost time, Thomas, stay healthy

From our point of view, if you haven't informed the casino about any gambling problem they are not obligated to refund you your lost funds.

The protection resides in informing the casino, so they can protect you by blocking your account. If the protection fails, contact us and we'll assist you.

I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool

This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Unfortunately, after gathering information we'll have to reject your complaint. Stay healthy as well, and do not hesitate to contact us if you run into issues with any online casino in the future.