The player from Germany has deposited money into his account, but the funds seem to be lost. Player’s complaint has been resolved successfully.
Europa Casino - Player’s deposit has never been credited to his casino account.
Amount: €50
Europa Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I paid € 50 at Europa Casino on 01-07-2020 (immediate transfer) via MuchBetter and the money has apparently still not arrived to this day, a screenshot of the account statement and a screenshot of MuchBetter with the transaction number and the confirmation. I contacted MuchBetter and was informed that the transaction nr .... was successfully completed on 01-07-2020 at 18h03 and the trade had received the money.
Of course, I passed it on to Europa Casino and their side
claim that the transaction was rejected and allegedly the deposits are only accepted with paysafecard and has been for 2 weeks and simply leaves the chat.
Therefore Europa Casino is not serious for me 👎🏻
Automatic translation:
Public
Public
3 years ago
Dear Ragner,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider, as you’ve done already. In these cases, casino has its hands tied. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?
Thank you in advance for your reply. I hope we will be able to help you to resolve this issue.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello petronela,
Europa Casino got in touch, the deposit of € 50 has now been credited and they apologized and I also received my welcome bonus. All is well that ends. But I don't know if I will deposit anything or play after everything that has happened.
I thank you for your support and stay healthy.
Edited
Automatic translation:
Public
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Ragner for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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