Europa Casino Review

The player from Germany has submitted all the required documents for KYC. Unfortunately, the verification is still pending. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is complaining that her balance disappeared after she has logged out from her account. We ended up rejecting the complaint because the player has stopped responding to our messages.

The player received an offer to become a bronze VIP member. One of the advantages would be having faster withdrawals. When attempting to make a withdrawal, he got a message claiming he needed to wait for 4 days. The customer support told him it was a standard delay for everyone. The player complained about the promise of faster withdrawals when becoming a VIP member. No response from the casino, no further updates.

The player received a bonus of 35 free spins, won $70 and once they used them all, the game froze. They then refreshed their browser and the winnings disappeared. After this happened, the player contacted the live chat for an explanation but they claimed that there was no history of the player's free spins or the winnings. Ever since then, the casino stopped communicating with the player and the complaint remained unsolved.

The player from Mexico had bonus winnings canceled without further explanation. The casino responded and said that they would look into the case. Unfortunately, there was no further response from them and so the complaint was closed as 'unresolved'. The complaint was reopened at the request of the casino, stating that the account was tagged for suspicious activity. Upon review, the casino decided that they would return the balance to the player for withdrawal. After some time, the player received their payment and the matter was resolved.

The player's winnings were voided without any explanation. The casino responded and stated that the player's account had been tagged for suspicious activity, but that the case had been reviewed and the player's balance had now been returned. The player confirmed receipt of their winnings and so the case was resolved.

The player's winnings from a bonus were voided for an unknown reason. The casino responded and stated that the player's account was flagged due to some suspicious betting, but after reviewing the case agreed to return the player the sum of MXN 1000. The player agreed to this, and upon confirmation of their withdrawal being received the complaint was resolved.

The player from Mexico is unhappy with the withdrawal limits. After accumulating substantial winnings, the player found out about the $120,000 MXN monthly withdrawal limit. Player’s complaint has been resolved successfully.

The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has deposited money into their account three months ago, but the funds were rejected. A refund has not been received since then. Player’s complaint has been resolved successfully.

The player from United Kingdom had his account blocked due to being registered with gamstop.co.uk. The player is requesting his deposits to be refunded. Player’s complaint has been resolved successfully.