EuroBets Casino - Player’s withdrawals are blocked.

Hi I joined euro bets at the start of October and played with there welcome bonus offer to deposit £500 via Bitcoin for £5000 bonus. I then proceeded to play slots with this to clear the wagering amount and I completed the wagering with a total balance of £6909. After I had won this amount I proceeded to withdraw my funds which had a maximum amount of £500 at a time back to my crypto account the first withdrawal was completed within 2 weeks so I saw no issues with getting the rest out. I then tried to process another £500 and it still hasn’t been processed to this day. I have repeated the process and also contacted them so many times now via live chat on there website and they have been no help at all. They simply keep saying it will be sorted soon but it’s been 6 months now and I feel I’m not gonna get my money any other way than via a complaint to the casino. I have also lodged an internal complaint against the casino to which I had no response.

Please can you help me to try and recover my winnings from them many thanks.

benjamin H***

username: b***0

Dear Benjah580,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and advise whether you passed the verification? Do I understand correctly that the withdrawal of £500 was the first and the last successful withdrawal?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi I passed verification what they asked for and yes that’s correct that £500 was the first and last successful withdrawal. All communication was via online chat too and I don’t think I have any saved chat script.

Many regards Benjamin H***

Thank you very much Benjah580 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Benjah580!

From now on, I will be taking care of your complaint. I would like to invite representatives from Euro Bets Casino to join this conversation in order to resolve the issue.

We would like to ask Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.