EuroBets Casino - Player’s withdrawal has been delayed.

I managed to meet the wagering requirements of the free bonus given in the registration. After this I sent the relevant documentation and made a deposit of € 25 through Bitcoin since the T&C of the casino so stipulates. The maximum withdrawable amount of the bonus was € 106 which together with my deposit of € 25 would make the amount of € 131.

They sent me emails indicating that everything was correct and I just had to wait for the admission.

I requested the withdrawal on June 3.

Every time I get to contact customer service through the chat they tell me that I will receive it at the end of the week, which is being processed. So week after week.

When I have contacted by email they answer the same thing.

Thank you very much.

Dear José Luis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please forward the confirmation of successful account verification? My email address is petronela.k@casino.guru. Which payment method you have opted for to withdraw your winnings? Have you withdrawn any winnings previously in this casino?  

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Hello, Petronela. Thank you very much for your prompt response.

I have been checking my email and cannot find an email confirming identity verification. Honestly now I don't remember if they sent it to me or not.

If I'm not mistaken, I couldn't access the cashier's withdrawal area until I verified the account (and made a deposit) and when I was able to access I took it for granted.

The deposit and withdrawal method is Bitcoins transfer.

I have not withdrawn any winnings on Eurobets before.

Thank you very much. I await your response.

Sincerely,

Jose Luis

Thank you very much José Luis for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello José Luis,

I looked at your complaint and will do my best to help you. I would like to invite Euro Bets Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

We would like to ask the Euro Bets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear José,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Casino contacted us and they stated that player got his money. The player confirmed this claim so we consider this case as resolved.