The player from the United States had won a live blackjack game at the online casino but his winnings were set to $0. He alleged that the casino denied him his $500 payout, blaming it on luck and skill, and sought the return of his deposit. The player had failed to provide supporting evidence or detailed information despite our multiple requests. Due to the lack of response and information, we were unable to investigate further and had to reject the complaint.
EuroBets Casino - Player accuses casino of denying payout.
Amount: $500
EuroBets Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
EuroBets Casino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
This casino scammed me out of 500$ totally deposited. They didn’t give me pay out. They didn’t Not give my my winnings after I won live blackjack bet. They removed my winnings to 0$ after I got blackjack. I contacted support and they said no it all about your luck and skills. They ignored me completely scamming casino. BE AWARE OF PLAYING LIVE GAMES Here. They managed to made you lose it all. I want my 500$ deposited back as soon as possible.Thanks
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7 months ago
Dear Josephp,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with EuroBets Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any explanation from the casino as to why your winnings were voided?
Could you please confirm that you passed the full KYC verification?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Dear Josephp,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
1/ There was no explanation why my winnings disappeared.
2/ I didn’t have chance to cash out my winnings because my winnings in my balance was gone
3/ I didn’t have chace to fully check KYC
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6 months ago
Could you please forward any supporting evidence, such as screenshots, videos, or your game history with the exact time of the incident, along with any relevant communication to veronika.l@casino.guru? Did you stop playing immediately after discovering that your winning bet was not reflected in your balance?
Please understand that without supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.
