EuroBets Casino - Player accuses casino of denying payout.

This casino scammed me out of 500$ totally deposited. They didn’t give me pay out. They didn’t Not give my my winnings after I won live blackjack bet. They removed my winnings to 0$ after I got blackjack. I contacted support and they said no it all about your luck and skills. They ignored me completely scamming casino. BE AWARE OF PLAYING LIVE GAMES Here. They managed to made you lose it all. I want my 500$ deposited back as soon as possible.Thanks

Dear Josephp,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with EuroBets Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation from the casino as to why your winnings were voided?

Could you please confirm that you passed the full KYC verification?

Have you made any successful withdrawals before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Josephp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1/ There was no explanation why my winnings disappeared.

2/ I didn’t have chance to cash out my winnings because my winnings in my balance was gone

3/ I didn’t have chace to fully check KYC

Could you please forward any supporting evidence, such as screenshots, videos, or your game history with the exact time of the incident, along with any relevant communication to veronika.l@casino.guru? Did you stop playing immediately after discovering that your winning bet was not reflected in your balance?

Please understand that without supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Dear Josephp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.