The player from Brazil claims that a promotion offered by the casino is false, as he has not received the promised Cashback or free spins. Despite multiple complaints, the bonus remains uncredited, and there is a discrepancy regarding the draw dates. He seeks a refund of all his money, alleging fraud.
EstrelaBet Casino - Player reports fraudulent promotion.
Amount: 1,000 R$
EstrelaBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 20h 3m 0s
Case summary
3 hours ago
Public
Public
14 hours ago
Translation
This promotion is false. I've been playing for days, and the Cashback hasn't been returned. The promotion said I would get 10 free spins with 10 titles, but it was a lie. I've been complaining for days, and the bonus hasn't been credited. I bought the titles as the rules mentioned there would be a draw on the 6th and 7th, but the casino states a different date that doesn't match the one from SUSEP. I want all my money back because this is a fraud.
Automatic translation:
Public
Public
3 hours ago
Dear Deivili1109,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send me the exact link to the promotion you activated and played with? Ideally, include the Terms and Conditions of this promotion as well.
Did you make sure to activate the bonus before you participated in it?
Have you contacted customer support after your cashback bonus was not credited to your account? What was their reply?
Have you received any promotions from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Deivili1109 has 6d 20h 3m 0s to reply
