EstrelaBet Casino Review

The player from Brazil had deposited money into an online casino through a CNPJ account. After being informed by the casino that they did not accept this payment method, he had been promised a refund. However, the refund had not been processed yet despite the player changing banks as suggested by the casino. The player had communicated this issue to the Complaints Team. Despite efforts to get more information from the player, there was no further response. As a result, we were unable to investigate further and had to reject the complaint.

The player from Brazil had deposited 50 reais to claim a bonus on the game 'Fortune Tiger', but the game had started malfunctioning. He had tried various solutions suggested by customer support and from other devices, but the game still did not work. He had been worried he might not fulfill the rollover requirement due by the 20th of November 2023. He confirmed that he didn't have multiple accounts and the issue was only with this specific game. However, the bonus expired as he couldn't play due to the game error. We found that the player had lost the deposit that was supposed to activate the bonus. As a result, we concluded that there was not much we could do since no casino would credit the match deposit bonus if the deposit had been played. The complaint had been closed due to these reasons.

The player from Brazil deposited R$ 200,00 via Pix to Estrela Bet, but the amount wasn't credited to his account. Despite lodging a complaint with live support and sending an email, he has not received any response. The complaint was resolved as the player's deposit got credited.