The player from India reported that he was unable to self-exclude from the online casino, despite multiple attempts. As a result, he had lost 70000 rupees. The player claimed that the casino lacked a self-exclusion policy, which he believed had contributed to his continued gambling and subsequent losses. We attempted to contact the casino to discuss the player's concerns, but received no response. The casino's lack of response led us to close the complaint as 'unresolved', which might have negatively impacted the casino's rating. The casino was not licensed and had a low safety index on our website.