Esball Casino - Pelaaja ei pysty sulkemaan itsensä pois kasinolta.

I trying to self exclude my account but they saying that they don't have any self exclusion policy and that's why I lost 70000 rupees till now in this casino

Dear kabcd42,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Esball.eu.

I checked the casino website and it seems there is no responsible gambling policy whatsoever.

• Could you please send me the correspondence between you and the casino regarding the self-exclusion of your account?
• When did you request it and when have you made deposits in the casino?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas



I requesting it from last 1 year but they always reply same that they cannot disable my account permanently instead they give option to lock my account .... which is easy for me to unlock it after contacting customer care , that's why I'm playing again n again. I'm very helpless because of my gambling addiction and I'm losing continuously 😔. I making deposit in the casino last 4 days ago 😔, I'll send my losses screenshot I asked them

Today I again lost 2000 in esball.eu 😭😭😭, they not closing my account permanently and they don't have self exclusion policy 😔😔😔

Thank you very much, kabcd42, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Ok sir i hope you resolve my problem

Dear kabcd42,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Esball.eu should take responsibility because they have no policy of responsible gambling and they should refund my money deposited since one year.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Sir they are licensed casino by curacao , they must refund my money because they didn't self excluded my account even i requested.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear kabcd42,

I apologize for the inconvenience, but we are unable to continue with the investigation as the casino team has not responded. Please note that this complaint will have an impact on their safety index on our website.  Regrettably, the casino is not licensed and has a very low safety index on our site.

If you have any questions or need further assistance, please let me know.

Best regards, Jozef

jozef.k@casino.guru