The player from Germany has deposited money into casino account but the funds seem to be lost. Player’s complaint has been resolved successfully.
Energy Casino - Player’s deposit has never been credited to his casino account.
Amount: €100
Energy Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I deposited 100 euros with a 100 percent bonus via cash to code. According to the payment provider Cash to code, the deposit was also forwarded (see attachment). The casino tells me the last deposit was on 10/08/22. Mfg Daniel Niederer
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1 year ago
Dear Niedi86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
Hello, I have often deposited in this casino with cash to code and also in other casinos, usually 10 minutes and money is on it. Cash to code contacted the casino and told me that the money has now arrived but it still has to be checked before the casino credits it to my account.
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1 year ago
Translation
Hello please help I also have a long history of emails. Energy Casino suggested EnergyKasino on their website for German players. I did this and deposited with a 100 percent bonus. However, the EnergyKasino website does not exist. Can't be found anywhere and they don't want to know anything more about the problem and also don't give out any information or contact details about Energy Casino. Mfg Daniel N*******
Edited by a Casino Guru admin
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1 year ago
I do apologize but I don't quite understand where did you learn about Energie Kasino. Could you please elaborate? Do I understand correctly that your deposit of €100 was successfully credited already?
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1 year ago
Translation
Everything has also been taken care of, the money has been successfully booked. Mfg Daniel N*******
Edited by a Casino Guru admin
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Niedi86, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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